FalconX Jobs

Responsibilities

• Support, maintain, and troubleshoot systems, including Macs, and PCs, utilizing Windows 10, MacOS, Google Workspace, wireless devices, antivirus software, security software, etc.
• Setup user accounts as well as order and install laptops for new users
• Support access management, onboarding, and off-boarding of employees
• Support with security and compliance tools such as EDR (Endpoint detection and response), MDM (Mobile Device Management), DLP (Data Loss Prevention), and other security software
• Troubleshoot and resolve IT issues via Slack, Google Meet, and the internal ticketing system
• Document steps and procedures internal to the team using an internal documentation platform
• Maintain an asset inventory of all hardware, software, and computer peripherals
• Perform additional tasks as required

Experience

• 5-9 years of IT experience in a fast-growing startup environment
• Major in Management Information System, Computer Science desired but not required
• Exceptional customer service
• Excellent written and verbal communication skills
• Ability to work with minimal supervision
• Ability to efficiently prioritise often fluctuating workload
• Strong problem solving and ability to learn quickly in a dynamic environment
• Experience with working as a part of a team

Required skills

• Action-oriented go-to-market inclined thinker
• Have a track record of success breaking down + solving ambiguous problems
• Believe done is better than perfect
• Are outcome-oriented
• Have demonstrated diligent prioritisation and focus alongside empathetic cross-functional collaboration
• Strong understanding of cryptocurrency market structure and participants
• Team-oriented and demonstrated willingness to roll up the sleeves and get into the weeds