Flipside Crypto Jobs
There are 34 Web3 Jobs at Flipside Crypto
Careers at Flipside Crypto by location
â–¼Job Position | Company | Posted | Location | Salary | Tags |
---|---|---|---|---|---|
Flipside Crypto | Boston, MA, United States | $87k - $105k | |||
Flipside Crypto | Boston, MA, United States | $98k - $154k | |||
Flipside Crypto | Boston, MA, United States | $105k - $151k | |||
Flipside Crypto | Boston, MA, United States | $105k - $150k | |||
Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Flipside Crypto | Boston, MA, United States | $91k - $120k | |||
Flipside Crypto | Boston, MA, United States | $84k - $120k | |||
Flipside Crypto | Boston, MA, United States | $33k - $75k | |||
Flipside Crypto | Boston, MA, United States | $98k - $154k | |||
Flipside Crypto | Boston, MA, United States | $87k - $150k | |||
Flipside Crypto | Boston, MA, United States | $122k - $150k | |||
Flipside Crypto | Boston, MA, United States | $84k - $180k | |||
Flipside Crypto | Boston, MA, United States | $32k - $52k | |||
Flipside Crypto | Boston, MA, United States | $112k - $150k | |||
Flipside Crypto | Boston, MA, United States | $84k - $150k | |||
Flipside Crypto | Boston, MA, United States | $76k - $85k |
Director, Customer Success
Department: Growth Services
Hiring Manager: SVP of Strategic Operations
Direct Reports: Yes
As the Director of Customer Success at Flipside Crypto you will play a pivotal role in overseeing client satisfaction and success through our AI-powered growth platforms.
You will be responsible for guiding and supporting your team of Growth Strategy Leads to leverage our AI Insights and Outcomes platforms effectively, ensuring account renewals, maintaining financial accountability, and building connections with key stakeholders across our customers.
Responsibilities
Accountable for client satisfaction and success across all key accounts using our growth platforms and delivering outcomes for customers
Ensure each account is tracking toward target KPIs
Build strategic relationship with customers at different levels of their org
Support renewals and provide opportunities for upsell to the Account Manager (AM)
Collaborate with the finance department to ensure spending and financials are optimized
Coordinate cross-team needs to maximize the effectiveness of our AI Insights and Outcomes platforms
Lead and manage your team to leverage AI tools for effective strategic advisory
Plan and build QBR process delivered to customers
Conduct weekly 1:1 meetings to provide guidance, promote open communication, and set goals
Provide mentorship and growth opportunities by identifying team members' strengths and supporting their development in key areas
Monitor team performance against outcome-based metrics and resolve blockers to program effectiveness
Maintain a timely and highly accountable flow of AI-driven insights and outcomes to clients
Drive the team to focus on measurable ecosystem impact through AI platform deployment
Provide concise reporting on AI-driven growth outcomes to both internal and external teams
Requirements
5+ years of experience leading customer success teams
Proven experience leading customer-facing teams in technology-driven environments
Strong understanding of AI capabilities and applications in business contexts
Experience managing platform or product-based customer relationships
Exceptional communication skills with ability to translate technical capabilities into business value
Proficiency in data analysis and outcome-based performance measurement
Experience working collaboratively with product, engineering and data science teams
Ability to analyze financial data and optimize unit economics
Knowledge of the blockchain ecosystem and growth dynamics