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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Metaco | Bangalore, India | $91k - $100k | |||
BitGo | Bangalore, India | $72k - $108k | |||
Ripple | Bangalore, India | $90k - $100k | |||
Crypto.com | Bangalore, India | $106k - $106k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
BitGo | Bangalore, India | $67k - $76k | |||
Ripple | Bangalore, India | $90k - $100k | |||
Ripple | Bangalore, India | $90k - $115k | |||
Ripple | Bangalore, India | $81k - $115k | |||
BitGo | Bangalore, India | $116k - $189k | |||
BitGo | Bangalore, India | $54k - $76k | |||
Crypto.com | Bangalore, India | $102k - $118k | |||
BitGo | Bangalore, India | $98k - $102k | |||
Crypto.com | Bangalore, India | $106k - $165k | |||
Crypto.com | Bangalore, India | $40k | |||
Merkle Science | Bangalore, India | $54k - $62k |
Metaco
$91k - $100k estimated
This job is closed
THE WORK:
We are seeking a Senior Support Engineer to join the QA and Support team in India
The ideal candidate will be responsible for providing top-tier technical assistance to our clients, offering guidance on using our software, and using their expertise in API integration and scripting to assist client into their technical queries. As a key member of our support team, the Senior Support Engineer will play an essential role in ensuring our clients satisfaction.
WHAT YOU’LL DO:
- Provide Level 2 technical support to clients, addressing their queries and concerns in a timely and professional manner.
- Offer expert advice and guidance on the use of our software, including its features, functions, and best practices.
- Troubleshoot and resolve technical issues related to our product, escalating to higher support levels as necessary.
- Assist clients with API integration, providing clear and concise documentation and support.
- Collaborate with internal teams, including developers, product managers, and QA, to ensure continuous product improvement and customer satisfaction.
- Create and maintain technical documentation, including knowledge base articles, FAQs, and user guides.
- Train and mentor junior support engineers, sharing knowledge and expertise.
- Stay up-to-date with industry trends, emerging technologies, and methodologies in the Financial Services and Digital Asset Management space.
WHAT WE’RE LOOKING FOR:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 5 years of experience in technical support
- Strong knowledge of API integration, RESTful APIs, and API troubleshooting.
- Proficiency in scripting languages such as Python, JavaScript, or Bash.
- Excellent problem-solving and analytical skills, to diagnose and resolve complex technical issues.
- Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Strong customer service skills and a commitment to delivering a high level of client satisfaction.
- Ability to work independently and as part of a team, managing multiple tasks and priorities.
- Technical knowledge in blockchain and crypto is a big plus