Compensation will be based on qualifications, experience, and location
About the opportunity
Our client is looking for a self-starting, highly motivated Sr. UX Researcher to help us establish their human-centered product Design at Ceridian is transforming from a legacy approach to “enterprise software” to a contemporary, user- and human-centered practice, recognizing that even HR and workforce management tools should look and work more like consumer software. Until now, they’ve had generalist Product Designers also conducting UX research. As part of their transformation, they’ve established a research practice with roles for dedicated UX researchers and research operations.
While this role will not be easy, it is a great opportunity for a motivated individual to contribute to establishing UX research practice that supports human-centereddesignprocess, guide non-researcher peers to conduct light research, and evangelize user research in their interactions with the cross-functional team.
This is not a quixotic effort. Ceridian has new leadership throughout product development that are hungry for the kinds of direction-informing insights that only good research can bring. So, while there will be challenges in getting strong research practices off the ground, research has advocates in high places.
What you'll get to do
- Scope and define research objectives that are aligned with product and business goals
- Create project plans and artifacts that describeConduct evaluative and generative UX research to inform, lead, and support the creation of useful, usable, desirable, and ethical digital products across web and mobile
- Conduct in-depth research programs (such as field studies and mixed methods) that lead to deeper and farther reaching findings, insights, and new opportunities
- Create research deliverables that communicate insights and opportunities in consumable ways and support the cross-functional team
- Lead cross-functional anddesign, facilitating ideation based on deep insights
- Act as a consultant and coach to help non-researchers conduct light research using appropriate methods and facilitation techniques
- Enable product managers, designers, engineers, and others to learn and apply research skills
- Given lower research capacity, look for opportunities to combine research efforts and find ways for the value of research to go farther
What's in it for you
- Encouragement to be the best version of yourself at and away from work:
- YOUnity diversity and inclusion programs
- Amazing time away from work programs
- Support for your total well-being through their Live Well, Work Well programs targeting all aspects of your life
- Recognition for your contributions through excellent pay, perks, and rewards
- Giving where you’re living: volunteer days, Ceridian sponsored events, and their very own charity, Ceridian Cares
- Opportunities to fuel your career growth through numerous internal and external programs and events
Skills and Experience they value
- Demonstrated experience practicing complex UX research at scale, using methods such as diary studies, field research, remote research, moderated and unmoderated usability testing, and, only when actually necessary, surveys
- Passionate advocate of putting their users (who aren’t necessarily the same as their paying customers) at the heart of the work
- Experience working in B2B context and awareness of the complexity of enterprise software, knowledge of HCM industry is a plus
- Ability to think and innovate at the intersection of the user, business value, technological feasibility and longer-term and broader impacts
- Success at bringing a range of people into the research process, including cross-functional partners (product managers, designers, developers, marketers), successfully engaging stakeholders and executives with findings and insights
- Someone with stories that connects their research work to shipped product and services that made a positive impact
- Strong written and oral communication skills, helping drive change through compelling stories drawn from research
- Orderly and organized, able to manage and make sense of inbound requests, keeping track of numerous research efforts at various stages in their process
- Comfortable with ambiguity and ability to create clarity
- Eager mentor and capable educator, driven to spread methodological understanding throughout the broader team (no Ivory Tower here)
- Expertise and experience in research and
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