OKX is hiring a

Web3 Chatbot Product Analyst

About OKX:

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology.

OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

About the team/role:

Responsibilities:

• Manage the process of reviewing and maintaining Chatbot knowledge dataset
• Define recurring questions that can be handled by Chatbot and work closely with conversation designer to improve the dialogue flow to handle such questions
• Correct and re-train failed or misunderstood intents to improve the learning and training of Chatbot and optimize the overall experience
• Communicate and collaborate with different parties and stakeholders for business requirements, service insights and engage them for continuous improvement
• Monitor the performance of Chatbot, frequently review key metrics and reports, make updates to existing bot knowledge based on review of customer interactions
• Identify trends and patterns in customer interaction and conversation data that present opportunities to improve on operating efficiencies, customer experience, and process improvement
• Use the technical platform’s ability to integrate with other digital services through APIs to make smarter and fully transactional bot experiences
• Performs other responsibilities and duties periodically assigned by product managers in order to meet operational and / or other requirements

Requirements:

• Chatbot Training Experience
• 2 years related working experience
• Good understanding of ML / AI / NLP and sound knowledge in utterances, entities, intents, classification, annotation, business rules and APIs preferred
• Working knowledge of NLU (natural language understanding) and NLG (Natural Language Generation) technologies.
• Candidates with less working experience but got project experience in chatbot designing, developing and deploying conversational virtual assistants will also be considered
• Written and spoken proficiency in multiple languages is a plus with an added advantage if proficient in Mandarin.