Travala is hiring a

Web3 Community Manager

Travala.com is the world’s leading blockchain-based travel booking platform offering hotels, flights, activities, and concierge services. We connect travelers with one of the world’s largest selection of incredible places to stay, including everything from hotels, apartments, villas, and hostels to 5-star luxury resorts. The platform currently offers 2,200,000+ properties covering 90,124 destinations in 230 countries and territories and with prices up to 40% cheaper than mainstream travel booking platforms. 

We have successfully created a frictionless travel booking experience that incorporates next-generation blockchain technology and tokenized incentives. By introducing cutting-edge user experience and multiple cryptocurrencies and traditional payment options alongside benefits tied to our proprietary cryptocurrency AVA, our customers know they are booking with a platform of the future with transparent pricing and backed up by our Best Price Guarantee. Our team is distributed throughout the world and made up of passionate travelers and techies harnessing the power of blockchain technology to improve the travel booking experience. We are driving our business forward in a fast-paced environment and looking for a crypto-enthusiast Community Manager who thrives on challenges to join our young, dynamic and creative Marketing team and contributes to developing and growing our communities across social channels and geographies. 

Location: Flexible. Southeast Asia & Australia preferred.

Duties and Responsibilities • Engage with communities across various social platforms, such as Discord, Telegram, Instagram, Twitter, and Facebook; • Design, develop, and ensure the implementation of new community engagement features  and own and develop the Community roadmap; • Manage and grow the community ambassadors, and coordinate with them to moderate chat groups and interact with the community to increase positive engagement; • Monitor discussions, postings, and trends within the communities and provide support to identify and report themes, sentiment, and potential opportunities; • Create fun and innovative approaches to engage with the communities and increase user interaction, retention, and brand love; • Respond to customer questions and support issues, via email, Discord, and Twitter Direct messaging; • Work with social media and marketing managers to generate social content that will drive communications as well as oversee social media campaigns; • Plan and execute content and campaigns together with marketing teams to drive branding and awareness and to improve user growth, engagement, etc.; • Update users with new features, start conversations, and provide customer service to the community; • Conduct data analysis to optimize and formulate community operation plans; • Mainly be accountable for the community's performance (create, grow, sustain); • Manage and set OKRs for the community's admin teams of (a) project; • Responsible for ensuring admins' performance and making timely improvements if needed; • Make weekly/monthly reports on the progress and status of communities; • Work on Crisis management (scanning, monitoring, alerting, and avoiding issue escalation to the crisis); • Coordinate internally with PR/ MKT/ Partnership team to ensure the project's goals; • Proactively create, propose, and execute events/ promotional campaigns to grow/ sustain communities; • Oversee the community budget allocated for the project.

Qualifications and Skills • Bachelor's Degree in PR, Communication, Marketing, or Project Management; • 3-5 years of proven work experience in community management in Cryptocurrency/Blockchain projects; • Experience in launching community initiatives (e.g., building an online forum, leading an ambassador program, creating an event series, and writing email newsletters); • Demonstrated technical expertise and knowledge of crypto and various social media including Discord, Telegram, Twitter, Facebook, Medium, etc. • Strong customer service and conflict resolution skills; • Excellent written and verbal communication skills with the ability to translate complex ideas into simple and intuitive communications and instructions; •• Be able to work flexible and stretched hours to interact with the crypto community as frequently as possible; • Attention to detail, critical thinker, and problem-solver.

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