This is a completely remote role and can work anywhere in the US. RECUR is building the future of digital collectibles on-chain, known as Non-Fungible Tokens (NFTs) – the newest Unicorn industry. Global brands are interested in venturing into NFTs to establish new connections with their fans. However, they are very careful about who they work with, especially in the cutting-edge world of blockchain. RECUR is founded by the perfect blend of leaders in the brand licensing space and technology leaders from top cryptocurrency exchanges, digital asset trading desks, financial institutions, and blockchain software companies. Investors include Joseph Lubin, co-founder of Ethereum, Winklevoss Twins, Courtside VC, Hashed, and many more. RECUR is seeking a Customer Experience Analyst to join its team full-time. This is an exciting opportunity to join a fast-growing team, where you will support RECUR’s global user base, ensuring delightful user experiences as they interact with some of the largest brands in the world entering the nascent and growing NFT space. What you will do at RECUR
Be a strong contributor to RECUR’s Support team, helping to build and maintain a best-in-class experience for all of RECUR’s users. Respond to and resolve customer issues across multiple channels (email, social and/or chat) within service level agreements (SLA) Own the resolution of a customer’s issue by investigating the root cause of a problem and proposing solutions. Escalate user feedback and find opportunities to improve the customer experience by communicating with internal support and product teams Contribute to the development of processes and tools to ensure all RECUR users have the most delightful onboarding and support experiences possible Set a high standard for other operations analysts by mentoring others, becoming a subject matter expert, and having a strong work ethic.
What you bring to RECUR:
1-3 years of experience in a customer support role in the fintech, blockchain, gaming, consumer, or enterprise software industries Willingness to work with a flexible schedule to ensure RECUR users' needs are always being met Command of industry-standard product tools and software, including GSuite, Zendesk, and others alike Excellent verbal and written communication skills, including exceptional grammar and extreme attention to detail Desire to kickstart your career in Customer Experience and take on more responsibilities
Benefits & Perks
Commitment to being a remote-first company & embracing remote work best practices Company sponsored Health, Dental and Vision Benefits 4 weeks paid vacation, 10 company holidays and paid parental leave Equity in RECUR The chance to work with incredibly passionate people on a mission to shape an industry!