Binance is hiring a
Web3 Customer Service QA Team Leader

Location: Asia

Customer Service QA Team Leader

Asia
Customer Support – Customer Experience /
Full-time: Remote /
Remote

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Responsibilities:

    • Develop and implement QA processes and procedures.
    • Conduct root cause analysis and implement corrective actions.
    • Lead, mentor, and develop a team.
    • Monitor and evaluate team performance, provide feedback, and conduct performance reviews.
    • Design and deliver training programs to enhance the skills and knowledge of the QA team.
    • Oversee QA projects and initiatives with basic project management skills.
    • Ensure compliance with all relevant regulations and implement best practices in compliance management.

Requirements:

    • Fluency in English to work with international stakeholders.
    • 8 - 10 years experience in customer service and have knowledge of customer servicing tools
    • In-depth understanding of quality standards and best practices in customer support.
    • Strong analytical skills and the ability to interpret data and metrics.
    • Excellent communication and interpersonal skills.
    • Strong understanding of customer service principles and the ability to ensure a customer-centric approach.
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Location: Asia


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