Binance is hiring a
Web3 Customer Service QA Team Leader

Location: Asia

Customer Service QA Team Leader

Asia
Customer Support – Customer Experience /
Full-time: Remote /
Remote

Apply for this job

Responsibilities:

    • Develop and implement QA processes and procedures.
    • Conduct root cause analysis and implement corrective actions.
    • Lead, mentor, and develop a team.
    • Monitor and evaluate team performance, provide feedback, and conduct performance reviews.
    • Design and deliver training programs to enhance the skills and knowledge of the QA team.
    • Oversee QA projects and initiatives with basic project management skills.
    • Ensure compliance with all relevant regulations and implement best practices in compliance management.

Requirements:

    • Fluency in English to work with international stakeholders.
    • 8 - 10 years experience in customer service and have knowledge of customer servicing tools
    • In-depth understanding of quality standards and best practices in customer support.
    • Strong analytical skills and the ability to interpret data and metrics.
    • Excellent communication and interpersonal skills.
    • Strong understanding of customer service principles and the ability to ensure a customer-centric approach.
Apply for this job

Apply Now:

Location: Asia


Receive similar jobs:

Asia

Web3 Customer Support Representative Jobs

Job Position and Company Location Tags Posted Apply

Remote

Apply

Remote

Apply

Remote

Apply

Remote

Apply

Remote

Apply
New York, United States
Apply

Remote

Apply
Remote
Apply
Manama, Bahrain
Apply
New York, United States
Apply

Recommended Web3 Customer Support Representatives for this job

/@srtechsupport

Srtechsupport



See Profile
/@julie

Julie



See Profile
/@khadija

Khadija



See Profile
/@tyger

Tyger



See Profile
/@r4lph

R4lph



See Profile
Cover Letter / AI Interview