Binance is hiring a Web3 Customer Service QA Team Leader
Location: Asia
Customer Service QA Team Leader
Asia
Customer Support – Customer Experience /
Full-time: Remote /
Remote
Apply for this job
Responsibilities:
- Develop and implement QA processes and procedures.
- Conduct root cause analysis and implement corrective actions.
- Lead, mentor, and develop a team.
- Monitor and evaluate team performance, provide feedback, and conduct performance reviews.
- Design and deliver training programs to enhance the skills and knowledge of the QA team.
- Oversee QA projects and initiatives with basic project management skills.
- Ensure compliance with all relevant regulations and implement best practices in compliance management.
Requirements:
- Fluency in English to work with international stakeholders.
- 8 - 10 years experience in customer service and have knowledge of customer servicing tools
- In-depth understanding of quality standards and best practices in customer support.
- Strong analytical skills and the ability to interpret data and metrics.
- Excellent communication and interpersonal skills.
- Strong understanding of customer service principles and the ability to ensure a customer-centric approach.
Apply for this job
Apply Now:
Asia
Web3 Customer Support Representative Jobs
| Job Position and Company | Location | Tags | Posted | Apply |
|---|---|---|---|---|
| | Remote | |||
| | Remote | Apply | ||
| | Remote | Apply | ||
 | by Metana | Info | ||
| | Remote | Apply | ||
| | Remote | Apply | ||
| | Remote | Apply | ||
| Remote | Apply | |||
| | Remote | Apply | ||
| | Remote | Apply | ||
| South East Asia | Apply |
Recommended Web3 Customer Support Representatives for this job
Cover Letter / AI Interview⬇