Unlimit is hiring a Customer Success Manager (Crypto)
Compensation: $45k - $60k estimated
Location: San Jose
Customer Success Manager (Crypto)
San Jose
Customer Success – Client Relations /
Full-time
/ Remote
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About Unlimit
Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 500 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking and banking as a service.
Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the everchanging financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way, so that while others observe, they can already take an advantage.
About the job:
Great opportunity for experienced Senior / Team Lead Client Relationship Manager from payments industry to join an international fast-growing fin-tech company to become a key CRM person in the region responsible for handling the merchants and customer relations operations in US acting as a part of Customer Success global team.
Success in this job means:
• Being able to define and track success metrics on a per client basis based on client’s priorities
• Communicate Unlimit Crypto’s value proposition to warm inbound leads
• Understand client’s needs and pain points and communicate with integrations product team to deliver appropriate solutions
• Collaborate with different departments to ensure that client needs are serviced.
Key Responsibilities:
• Handling effectively the incoming leads, demonstrating technical selling skills and products knowledge, delivering effective presentations to potential and existing partners
• Relationship Management: establishing productive, professional relationships with partners and leverage those relationships to drive the best possible merchant experience
• Commercial/Portfolio Growth: By focusing on meeting merchant needs, achieve strategic and data driven targets for assigned partners accounts
• Feedback: Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating the evolution of partners needs, and communicate these to relevant functions
• Coordinating the upscaling of the operations related to the Customer Success Department for the US office, liaising with departments / teams involved in the delivery of our services.
Required Skills and Qualifications:
• Minimum 3 years of experience in key account management, customer support, sales or business development in the fintech / crypto industry. Senior or team lead experience would be considered of great advantage.
• University degree or equivalent in Economics, Business Administration or relevant field of study
• Proficiency in data analysis. Willingness to learn SQL
• Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management
• Ability to work independently, find solutions to complex challenges, possess strong organizational, ability to multitask and time management skills
We offer: • Attractive monthly salary paid in line with experience• Full-time employment, vacation, sick, and paid holidays• Modern workplace with all necessary equipment• A team of top international professionals to learn from• Multicultural working environment
Join Unlimit Team now!
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
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Compensation: $45k - $60k estimated
Location: San Jose
This job is closed
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