Toku is hiring a
Web3 Customer Success Manager

Compensation: $31k - $60k *

Location: United States

Customer Success Manager

United States /
Customer Success – Customer Success /
/ Remote

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About Toku
In an environment of increasing regulatory scrutiny, Toku offers solutions to employ and compliantly compensate global teams in both fiat and tokens in over 100 teams globally. Toku’s growing list of customers includes Aragon, Astar, Filecoin Foundation, Gitcoin, Gnosis, Hedera Hashgraph, Protocol Labs, Teller, Safe, Storyverse, and others. 

Toku’s comprehensive suite of services includes: Token-based payroll, token-based grant administration, employment and tax compliance – services tailored to the needs of every crypto-native organization. 

There are clear laws and regulations around how people get employed and compensated that have been around for hundreds of years. These laws aren’t going away, and organizations need to follow them for the industry to grow. Our vision is to make it simple for organizations, from traditional companies to DAOs, to compensate their employees and contractors with tokens globally.

Toku recently raised $20 million from a consortium led by Blockchain Capital with Protocol Labs, GMJP, OrangeDAO, Orrick, Reverie, Quantstamp, Next Web Capital and prominent angel investors including Protocol Labs founder Juan Benet and Alchemy co-founders Nikil Viswanathan and Joe Lau. Read more about Toku in Fortune, Yahoo Finance, and CoinDesk.

To learn more check our website.

About the Role
Toku is looking for a Customer Success Manager focused on developing and maintaining relationships with customers. You'll send time learning about their organizations, helping them to achieve business objectives through partnership with Toku.

As Toku's Customer Success Lead, you are consultative and pragmatic, and you've got a sharp eye for growth opportunity. You're an influential team maestro, willing to roll up your sleeves to partner with sales, CS, Product & Engineering, and Legal teams to find creative solutions that drive growth and loyalty.


    • Serve as the main point of contact and build strong relationships with assigned customer accounts through consultation, education, and support.
    • Understand customer objectives, challenges, and desired outcomes, and develop tailored strategies to help them achieve success using our Toku platform.
    • Collaborate with cross-functional teams, including sales, product, and support, to ensure seamless customer experiences and address customer needs and inquiries effectively.
    • Conduct regular check-ins with customers to assess their satisfaction, identify areas for improvement, and provide guidance on best practices.
    • Proactively monitor customer usage, adoption, and engagement with the Toku platform, taking appropriate actions to drive customer value and retention.
    • Identify upsell opportunities within existing accounts and collaborate with the sales team to drive revenue growth.
    • Act as a customer advocate within Toku, providing valuable feedback and insights to influence product roadmap decisions and improve overall customer experience.
    • Develop and deliver customer success metrics, reports, and presentations to track progress, showcase value, and identify areas for improvement.
    • Stay informed about industry trends, best practices, and competitive landscape to better support customer needs and provide strategic guidance.
    • Act as a mentor and resource for junior members of the customer success team, providing guidance and support as needed.

Minimum Qualifications

    • Bachelor's degree in a relevant field or equivalent practical experience.
    • 5+ years in a customer success role at companies that sell a highly technical product.
    • Demonstrated experience in a customer success or account management role, particularly within companies offering highly technical products.
    • Excellent written and verbal communication skills to effectively engage and build rapport with customers.
    • Customer-centric mindset, with a genuine passion for helping customers succeed.
    • Strong problem-solving abilities with a focus on delivering solutions.
    • Proven organizational and project management skills to effectively manage multiple customer accounts simultaneously.
    • Analytical mindset with the ability to leverage data to make informed decisions and recommendations.
    • Self-motivate, proactive, independent worker that thrives in a fast-paced environment.
    • Strong team player with the ability to collaborate effectively across different functions and teams.

Nice to have

    • Founding a company or building side projects is a plus!
    • Experience with EOR, PEO, HR, or Law.
    • Experience in the SaaS (Software-as-a-Service), fintech, payments, finops, revops, or similar industries.
Toku is an equal opportunity employer, and we are committed to being a diverse team that reflects a broad range of background, thought, and experience. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, status as an individual with a disability, status as protected veteran, or any other legally protected characteristics. Women, minorities, LGBTQ+, and people from underrepresented backgrounds are strongly encouraged to apply.
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Compensation: $31k - $60k *

Location: United States

This job is closed

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