Kraken Digital Asset Exchange is hiring a

Web3 Customer Support Agent

About Kraken

As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.

To ensure Kraken is the right fit for you, please ensure you read Kraken Culture Explained to find out more about us!

About the Role:

We are looking for experienced and dynamic customer support agents who are able to adapt quickly to new environments and have a genuine interest in NFTs. As a customer support agent, you will be responsible for ensuring that customer requests from various social channels like Discord and Twitter are being handled professionally and that follow-ups are made regularly and with the utmost care. You will also be working alongside our sales team acting as a sales development representative. Being the first point of contact, you’ll be an essential part of the team and tasked with helping customers directly or putting them in touch with internal resources to ensure a successful interaction. NFTs are a brand new world and we need people excited to explore it with us.

Location Tagging: #US #EU #APAC #CANADA #LI-Remote #LI-RK1

We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

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