Department: Product Design + Creative Studio
Location: Remote(This position is eligible to work remotely except for in New York City or the state of Colorado)
Our client is the headless commerce platform purpose-built for growth. We champion a new, harmonious business that emphasizes connectedness and collaboration over competition and dominance. This is showcased in our products that rely on microservices, APIs, and easy integrations and our globally distributed team that genuinely cares about its customers.
Customers like GNC, BuildDirect, BarkBox, bttn, Modsy, and Universal Lacrosse trust for its open and modular design that allows them to be live within weeks without having to replatform. Our client is a force multiplier on retailers' existing technology investments proven to grow digital revenue by up to 3x.
Headquartered in Seattle, Washington, our client is backed by Softbank, Norwest Venture Partners, Redpoint Ventures, Sierra Ventures, Stripes, BCapital, Greycroft, Expa.
Your Next Career:
Their UX Manager is, first off, a stellar designer. You will lead, admin, and drive Design-led operations while giving ongoing creative feedback to UX & UI designers, questioning the status quo and incorporating creative feedback from all levels along the way. You are as good at balancing shifting priorities as you’re good in giving direct, nuanced feedback. You will report directly to the VP of Design & UX, who will work closely with you to ensure a comprehensive, holistic creative vision, and will be a fundamental addition to their Product Design & Creative Studio teams.
You will be working closely with project managers, lead engineers, and directors of Marketing, Sales, and Product, driving the future of headless eCommerce. You will join a multi-faceted, uber-talented team of product, visual, and UX designers, and be the spearhead of ensuring best practices across multiple departments and full cycle deliveries. You will be responsible to expand their Agile for Design teams ways-of-working set forth by their VP of Design, and lead daily scrums, ongoing design reviews and managing shifting priorities on a daily basis. You will consistently ensure that the highest level of visual implementation, research artifacts, and prototyping are met.
As the right-hand to their head of design, you will be responsible for ongoing design operations’ needs as well as help define and strategize ongoing initiatives. You will strive to create a fine balance of high-level deliverables along with a healthy work-life schedule for the designers and researchers in your team. You will plan out, launch and drive creative & cross-departmental workshops, while ideating, designing, testing, reiterating, and sometimes - pixel-perfecting high fidelity prototypes yourself, for a wide variety of Enterprise tools, applications, and marketing needs. You will be responsible for delivering high-quality visual insights, pixel-perfect high-fidelity design documents, and setting the bar for their upcoming Design System, working with peers and clients throughout the entire product development lifecycle.
Your empathy and patience towards customers, higher ups and teammates - is a core quality of your approach to design leadership, as is your successful and effective engagement with a wide range of stakeholders.
We’re looking for an EQ-driven, highly skilled, multi-faceted UX manager who’s an excellent communicator to join our fast-paced (yet work-life conscious) marvelous design team. If you’re looking to challenge your skillset, grow in different directions, and be inspired by top talent in the field: this is the place for you.
You will:
- Be the core member of their Design Operations team, driving fast-paced as well as long and hefty projects to the finish line
- Lead daily standups, peer-review and lead-review sessions diligently, while incorporating best practices in your ongoing reviews
- Initiate and drive user discovery sessions, design thinking discussions, and journey/empathy mapping workshops to unlock a cohesive understanding of their users’ pain points & blockers
- Deliver designs on-time for sprint cycles continuously, while constantly raising the quality bar
- Lead design-centric projects hands-on from beginning to end; through internal + exec reviews, internal testing, and UAT insight to pixel-perfection
- Learn, relearn and share best practices with peers and higher-ups
- Ensure adherence to best-in-class methodologies, research & brand consistency standards
- Scan, critique, redesign & grow their internal Design System, while inspiring designers & peers
- Relentlessly seek user feedback and validation; rework your deliverables accordingly; repeat
You are:
- Humble
- Egoless
- Curious
- A hard worker
- Well-organized
- Inspired by great design
- Love being challenged
- Friendly, communicative
- Humble yet confident
- Empathy driven; Both towards customers & teammates
What You Bring to The Table:
- A bachelor’s degree in a relevant field
- 7+ Years of experience in Digital design, UI+GUI, full-stack product design
- Stellar portfolio demonstrating both technical skills & creative thinking
- A keen eye for details
- Willingness to learn, iterate and reiterate
- Proficient written & oral skills
- A superpower to operate and invent optimally while under pressure
- Superb skills in Sketch, Figma, Invision & Adobe creative suite.
Requirements:
- 5+ years of experience as Design manager
- Hands-on manager - with great design skills - as exhibited by portfolio
- eCommerce or SaaS experience a plus
It’ll be great if you also (Bonus):
- Have an engineering/industrial/graphic Masters degree
- Have experience in leading teams of 5+ designers across disciplines
- Have experience building scalable Design Systems
- Have eCommerce and/or SAAS experience
- Worked in an agency, creative studio, or startup before
- Have experience involving Accessibility best practices in your design & review cycles
