Cake Pte Ltd is hiring a

Web3 Head of Customer Success

About Cake

Cake DeFi is a Singapore-based blockchain and fintech company that empowers users to be in control of their finances by creating cash flow and harnessing the potentials of Decentralized Finance. Founded in 2019, we currently have more than 60 employees of various backgrounds and nationalities, and growing. Read more about our company atwww.cakedefi.com.

Cake DeFi also actively contributes to the open-source DeFiChain project. DeFiChain is a DeFi (Decentralized Finance) blockchain that, at the time of writing, has 380m USD of liquidity locked in its DEX (Decentralized Exchange), a market cap of more than 1 billion USD. It is the largest non-Turing complete blockchain and is based on Bitcoin. You will have the opportunity to work on DeFiChain at Cake. Read more about DeFiChain atwww.defichain.com.

We at Cake aspire to transform and decentralize finance with tomorrow’s technology, with a globally distributed and close-knit team of doers and getters. Here’s an opportunity to join a movement to break the mold. Join Cake and help us shape the future of personal finance.

This is a full-time position that can be based in Singapore, or remote.

What you’ll do:

• Build a world class customer success team, get the system/processes ready to scale quickly if needed (f.ex. from 10 to 200 in the next 12 months), through a combination of an in-house and outsourced team
• Aligning the internal team to ensure we understand the importance of, and how we can help, Customer Success
• Own and optimize our use of Zendesk (it’s quite basic now!)
• Use data to continually improve the CS team’s capabilities
• Identifying the key metrics for the team, ensuring that management is frequently updatedon how the CS organization is doing
• Create an effective team structure to drive hiring and management priorities

What you’ll need:

• At least 2 years experience in a senior position in Customer Success
• Experience scaling a Customer Success organization from 0 to 200 and beyond
• Fantastic expertise with Zendesk, down to the nitty gritty details
• Experience working with external Customer Success teams
• Go-getter mindset - with the passion, drive, and scrappiness to get it done
• Must have a strong interest and knowledge in the crypto/blockchain/technology space
• Must be able to work independently.

Why work with Cake:

• Do something with purpose; Be a part of the future that will shape on how people are dealing with their finances in Crypto and Blockchain
• Fast moving, challenging and unique business problems
• International, diverse work environment and flat hierarchy
• Great career development opportunities in a growing company
• Competitive salary
• Flexible working hours, unlimited discretionary leave, casual work attire

Apply Now: