OKX is hiring a

Web3 HR Operations Manager (People Analytics)

At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX vision is a world of financial access backed by blockchain and the power of decentralized finance.

We invest in our people as much as we invest in technology. We are united by our engaging culture, here we win as a team, embrace changes, and do the right thing. We are committed to creating a friendly, rewarding and diverse environment for OKers. It doesn’t matter where you come from, here everyone feels valued, respected and has the same opportunities to develop and thrive — we want to bring out the best in you

About the team

We are the Global HR Operation Team, an integral vehicle of Human Resources delivering a first-class experience to the Company. HR Operation Specialists are essential for employees and business leaders when they have any questions or concerns about HR-related programs, policies, or procedures. This team is responsible for supporting our daily HR operation. These are high-exposure jobs, which requires a comfort with delivering great (internal) customer experience, being creative in designing/reinventing processes, and handling a high volume of work. Further, it's a team that is best suited to people who champion individual outcomes towards the larger outcomes for team success.

About the role

In this role you will execute all frontline processes and policies as it pertains to the Global HR Operations. You’ll be heavily involved in the daily HR operation, such as the preparation of documents and benefit administration. You’ll be asked to proactively identify opportunities to enhance the service provided by HR and ultimately implement meaningful changes. Additionally, you will have an opportunity to shape the firm’s people-related practices/initiatives by applying external and internal contextual knowledge, including the Terms & Conditions of employment in worldwide locations.

Main Responsibilities

• Be accountable for daily HR operation, such as the preparing and filing of documents, benefit administration, and monthly payroll
• Understand and execute the end-to-end HR needs of employees and managers, balancing excellent customer service with adherence to processes and controls
• Provide regular and ad-hoc reporting services in an accurate and timely manner
• Work collaboratively to improve efficiency and consistently execute all HR business processes
• Proficiency in project management, including the ability to effectively plan, organize, and oversee projects from conception to completion
• Assist to review/update/create employment documents for compliance including templates, offer letter, employment contract, consulting service agreements, and other employment-related templates through working with key parties
• Develop and maintain HR analytics tools and processes to support HR and business leaders in data-driven decision-making.
• Create meaningful connections between data by designing and delivering reports and dashboards that provide valuable insights.
• Collaborate with other HR team members to identify key metrics and analyze data to provide insights and recommendations to improve talent management practices.
• Participate in special projects on a local and global basis as required

Requirements

• Bachelor's Degree with HR Operation experience in a fast-paced environment
• Fluency in written and spoken English and Chinese (Mandarin or Cantonese)
• Strong customer orientation in the delivery of internal services
• Ability to manage and prioritize multiple work streams rapidly and effectively
• Strong aptitude for problem solving and the drive to think creatively
• Ability to work independently, under pressure with frequent deadlines
• Ability to handle confidential information, professionally and appropriately

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