Cake Pte Ltd is hiring a

Web3 Information Technology Support Specialist

What you’ll do:

• Provide best-in-class end user support in the office or remotely
• Manage SaaS services, endpoints and more
• Improve Cake’s technology stack by understanding wider business needs and collaborating to define and deliver solutions.
• Assist with MDM Enrollment and managing of accounts
• Take ownership for inventory management of all of our equipment, including our global and remote colleagues
• Assume the role of administrator for software accounts like g suite, etc
• IT Asset and Inventory Management
• Deploy, troubleshoot, and maintain our IT systems and hardware
• Run server administration tasks
• Be involved with Policy making
• Manage onboarding and off-boarding workflows
• Maintain and enhance technology standards, knowledge, processes, procedures, and documentation

What you’ll need:

• At least 3 Years of relevant experience as a L1/L2 End-user Support, Service Desk/Helpdesk or similar IT Support Role
• Relevant experience on device provisioning especially on Mac and Windows
• Knowledge of networking and internet protocols, including TCP/IP, ARP, DNS, SMTP, SPF DHCP, HTTP/HTTPS, SSH and IPSEC
• Experience with using Jumpcloud and OpenVPN for at least a year, in a similar position
• Experience implementing and managing SaaS Services such as Slack, Google Workspace, AWS or equivalent experience in other SaaS services
• Experience in using and troubleshooting cross-platform devices such as MacOS, Windows and Linux Environment
• Experience managing MacOS at scale using MDM tools.
• Experience managing identity with SAML/SSO, OAuth and Radius.
• A collaborative and resourceful individual with excellent communication skills able to make radical decisions while being empathetic and respectful.
• Experience working in a fast pace tech-driven startup is beneficial
• Ability to take full ownership and work independently while collaborating with others in a fast-paced agile team.
• Comfortable working in a globally decentralized company; we have teams spanning multiple time zones.
• Scripting and Automation is a plus

Why work with Cake:

• Do something with purpose; Be a part of the future that will shape on how people are dealing with their finances in Crypto and Blockchain
• Fast moving, challenging and unique business problems
• International, diverse work environment and flat hierarchy
• Great career development opportunities in a growing company
• Competitive salary
• Flexible working hours, unlimited discretionary leave, casual work attire

Apply Now: