OKX is hiring a

Web3 Institutional Support Specialist

1. Provide Exceptional Customer Support:

• Communicate effectively with clients via telegram(main) & secondary channels to address their inquiries, troubleshoot issues, and provide timely solutions.
• Utilize strong communication skills, oral and written, in English and at least one other language to ensure effective communication with international clients.

2. Articulate product and API solutions to clients over telegram and phone (if needed) demonstrating a deep understanding of our offerings.

• Analyze customer problems, identify root causes, and provide effective solutions to ensure customer satisfaction.
• Collaborate with the sales and product teams to relay customer feedback and contribute to the improvement of our products and services.

3. Continuous Learning and Improvement:

• Collaborate with L2 support and TL to enhance API knowledge and improve issue resolution processes.

• Diploma or Bachelors in STEM or business related fields.
• Strong technical background with API experience.
• Analytical skills to diagnose and solve customer problems.
• Proficiency in English and at least one other language, including Chinese (to be able to converse with mandarin speaking customers and clients)
• Excellent communication skills to engage effectively with clients.