Crypto.com is hiring a

Web3 IT Support Manager (US)

About Crypto.com

Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. With over 10 million users on its platform today, Crypto.com provides a powerful alternative to traditional financial services through the Crypto.com App, the Crypto.com Card, the Crypto.com Exchange and Crypto.com DeFi Wallet, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time.

Crypto.com is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have CCSS Level 3, ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance. Crypto.com is headquartered in Hong Kong with a 900+ strong team.

For more information, please visit www.crypto.com

Responsibilities

• Oversee IT Service Desk Team to ensure smooth operation and quality service to other business units and end users
• Responsible for resource and time management of the IT Service Desk Team
• Serve as an escalation point for complex support issues
• Work with business users and ensure customer satisfactions on matters related to general office IT and IT service request fulfillment
• Stock management of IT assets and maintain adequate stock for asset request fulfillment
• Maintain and develop SOP related to the Global IT Service Desk operations, including general corporate-wide support workflow, Service Desk support SLA, onboarding & offboard operations, ticket/issue escalation and forwarding guidelines, asset lifecycle management workflow, etc
• Take ownership of IT Service Desk Operations and seek opportunities for process improvement

• Degree holder or above in Computer Science, Information System or related disciplines
• At least 4 years of experience in managing a team of support engineers to provide end-user IT support service in a fast-paced MNC environment, preferably in FSI industry
• Strong experience in people management and team time management
• Familiar with ITIL or relevant service management framework
• Familiar with end user systems such as Okta, Google Workspace, Microsoft AD, Slack, Jira Service Management, MDM, video conferencing, etc
• Basic knowledge in networking technologies
• Good communications skills in both written and spoken in English
• Holders of CISM, CISSP or relevant certifications is a plus

• We offer an attractive compensation package working in a cutting-edge field of combining cryptocurrency and financial services.
• Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you.
• You get to work in a very dynamic environment and be part of an international team.
• Flexible working.

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