Kraken is hiring a

Web3 Localization QA Specialist

Building the Future of Crypto 

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of work

The team

Kraken is a market leader in one of today’s most innovative and rapidly growing industries. In our mission to accelerate the global adoption of cryptocurrencies, we understand that crypto isn’t straightforward for most people yet. This is where our localization team plays a key role to make crypto accessible to people anywhere in any language.

As our user base grows alongside our range of service offerings, the role of our localization team is increasingly important in not only making our platform more accessible, but making the entire crypto space more within reach of mainstream audiences across the world.

The Localization Team at Kraken is looking for a Localization Quality Assurance Specialist to improve localization process automations, localization testing and quality assurance workflows, as well as support the internationalization of our products and growing localization needs.

You’ll work alongside our team of localization project managers and technical program managers as well as cross-functional technical, data and product-focused stakeholders (engineers, product managers, designers), whose mission is to consistently deliver the best experience to our international clients. As a LQA Specialist, you will own our localization automation and testing processes, and also drive continuous improvement initiatives of our localization workflows to drive localization impact on key business metrics.

The opportunity

• Ensure linguistic and functional quality for our global products and identify continuous improvement opportunities for country/market customizations.

• Measure and report on quality of MT and AI engines, as well as MTPE workflows.

• Improve Linguistic QA (LQA) process, drive localization testing with our vendors and internal teams for applications and features.

• Lead end to end testing, bug triaging, Jira ticket assignment, reporting functional and linguistic bugs, validate bug fixes, implementation and regression testing.

• Identify areas for LQA process improvements, define localization requirements for test automation and track status of test automation and manage the backlog of test automation implementation.

• Design and run efficient localization QA practices for multiple products and content types (UI, help center, website, legal, marketing and multimedia)

• Track and report localization impact on business metrics in key geos and growth initiatives.

• Interact with Localization Project Managers to scope out and facilitate localization quality and improvements across languages.

• Define and track success metrics for localization quality and efficiency.

Skills you should HODL

• 3+ years of quality assurance experience in Localization Operations, Localization Program Management, International Product Management, or equivalent roles managing complex software localization cycle from end to end.

• Experience in multilingual UI/UX testing across multiple platforms with in-depth knowledge of MQM and other methodologies.

• Strong understanding of mobile and web applications localization and internationalization development lifecycle (Unicode and CLDR; CI/CD; agile software development; LQA processes; test automation; continuous improvement and best practices).

• Understanding of testing automation tools or frameworks like Selenium, LambdaTest, Cypress.

• Ability to implement Jira, Slack and other automations to streamline the bug reporting, triage, and resolution process.

• Excellent analytical skills and usage of data-driven tools (e.g., Tableau, Snowflake, Mixpanel, Google Analytics).

• High proficiency in one or more Project Management tools, preferably tools used in Agile development (JIRA, Airtable, Coda, etc.) as well as Confluence.

• Degree or equivalent training/experience in Localization, Engineering, Computer Science, Computational Linguistics, or related technical field.

• This is a remote role, open globally, and requires flexibility in working hours.

Nice to haves

• Native-level proficiency in one or more of the following languages is a plus: Spanish, Portuguese, French, German, Italian, Russian, Chinese.

#LI-Remote #LI-DM1

This job is accepting ongoing applications and there is no application deadline.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

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