Coinbase is hiring a

Web3 NFT Creator Success Manager

Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning. Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.

Non-fungible tokens, or NFTs, are emerging as an expressive medium for individuals, creators and brands. Coinbase’s NFT platform will introduce a simple way to connect and engage with this ever growing community, as well as new customer segments. To support this endeavor, the Customer Experience team is building out an NFT Creator Success organization which will be responsible for providing a white glove experience to some of the most prominent creators in the space.

Read more about our values and culture here.

What you’ll be doing (ie. job duties):

• Serve as the primary Creator Success Manager for a group of Coinbase’s top individuals, creators, brands and/or influencers.
• Build and maintain strong relationships with new and existing Coinbase NFT creators, based on segmentation across key verticals including but not limited to art, entertainment, gaming, music, sports and more.
• Provide a best in class experience for our creators through effective stakeholder management, conclusive prioritization, and effective execution across teams.
• Engage with customers across a variety of channels, including e-mail, phone, video and on community based forums including Discord and Reddit
• Represent the voice of the creator by effectively triaging, handling and prioritizing requests.
• Provide resolution, which will include backend coordination with subject matter specialists and internal teams.
• Facilitate prospect and creator demo calls, serving as a domain specialist of the NFT product, answering technical blockchain-related questions and demonstrating how Coinbase’s offerings can fit into their overall strategy
• Distill creator feedback to internal teams including Business Development, Legal, Product, Sales, and Trust and Safety when surfacing bugs, incidents and product suggestions
• Utilize an in-depth understanding of metrics and reporting, including the introduction of new data points and methods for measuring social sentiment.

What we look for in you (ie. job requirements):

• 6+ years of experience in interacting and establishing relationships with top tier creators (individuals, creators, brands/influencers)
• 1+ years in blockchain operations or crypto (can be augmented with deep experience based on passion for the industry and technology)
• Strong judgement and eye for detail
• Ability to leveraging data to guide decision making and influence stakeholders
• Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.
• Travel requirements up to 20% to Coinbase offices and for in-person client meetings

Nice to haves:

• In-depth experience across the NFT landscape
• Advanced experience in project management, analytics and/or quality assurance.
• Advanced degree in business, finance, customer experience and/or blockchain.
• Advanced understanding, JIRA, Salesforce Service Cloud.

ID: P28170

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