Immutable is hiring a

Web3 Senior Customer Success Manager

A bit about us:

NFTs (unique digital assets stored on a blockchain) are exploding into a global asset class at a rapid speed. The biggest companies in the world in gaming, finance, digital art, and collectables are either actively building or strategising their entry into the market.

However, blockchain assets right now are highly illiquid: transactions take minutes or hours to confirm, Ethereum can process fewer than 5 asset trades per second for the whole world combined, and the UX is very challenging for mainstream users. 

We have built Immutable X, which is the leading open-ecosystem scaling solution to trade and create NFTs on Ethereum. We’re a protocol: that means we enable other businesses to create and trade NFTs with no gas fees, completely carbon neutral, and in a truly decentralised manner.

About the role:

As a Senior Customer Success Manager, you will own end-to-end relationship accountability for key partners as they integrate, launch, and build an ongoing business on Immutable X. You will have the opportunity to shape what the customer success function looks like to our customers, and work closely with technical solutions engineers to ensure a seamless launch.

You will work closely with our product and engineering teams to facilitate success and feedback from customers and be a constant internal advocate for our customers, ensuring an exceptional experience throughout their integration into Immutable X. 

If you want to work in one of the most exciting success roles in the world, advising everyone from multi-billion dollar enterprise gaming companies to fintech, to NFT startups on how to maximise their business on Immutable X, this role is for you!

Additional Information:

Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone’s perspectives and experiences as this has been a significant driver in our success so far.

For this reason, we strongly encourage candidates of all backgrounds to get in touch. Even if you don’t meet all the requirements of a job listing, do yourself (and us) a favour by still applying! It’s highly likely you’ll bring something to the workplace that we haven’t thought of yet, and we would love to hear from you.

We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant.

Apply Now: