Keyfactor is hiring a

Web3 Senior IT Support Engineer

Title: Senior IT Support Engineer

Location: North America

Experience: Senior level

Job Function: IT Systems Administration, End User Support

Employment Type: Full Time

Industry: Enterprise Software

About the position

The Senior IT Support Engineer will assist in day-to-day IT operations, end user support, and system administration for Keyfactor’s IT infrastructure. You will also contribute to internal projects that improve our global technology stance.

This position is based in our Cleveland, Ohio office. It will be in office 5 days a week. Must be a US Citizen.

RESPONSIBILITIES

• Support end users in Cleveland-based office with end user support
• Support and maintain systems used by end users globally
• Contribute on IT projects related to Keyfactor Global IT systems
• Manage, maintain, improve, and upgrade internal infrastructure and systems
• Help automate procedures internally and work cross-functionally with other departments
• Collaborate with Compliance and InfoSec teams to provide detailed information for on certifications

SKILLS AND QUALIFICATIONS

• The Senior IT Support Engineer should have some demonstrable previous experience working in a fast growing and global IT environment
• Experience operating in a high security environment and navigating compliance controls and how they relate to technology application
• Excellent internal presence and strong interpersonal communication skills
• Effective time management, project management and prioritization skills
• Firm understanding of the following areas:
• Excellent internal presence and strong interpersonal communication skills
• Effective time management, project management and prioritization skills

COMPENSATION

Salary will be commensurate with experience.

CULTURE, CAREER OPPORTUNITIES AND BENEFITS

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. A few initiatives that make our culture special include:

• Comprehensive benefit coverage
• Dedicated employee focused ambassadors via Key Contributor & Culture Committee
• DIVERSE Commitment
• Global Volunteer Day
• Flexible time off
• Monthly Cross Functional meetings
• Monthly Leadership Development meetings
• Monthly All Hands meetings – followed by group gatherings
• Second Friday’s (a company-wide day off on the second Friday of every month)
• The Keyfactor Alliance Program
• Weekly Feedback Snapshot

OUR CORE VALUES

Our core values are extremely important to how we run our business and what we look for in every team member:

• Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

• Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

• Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

• We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

• United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

• Teams make “it” happen.

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer.