Trustana Jobs

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Job Position Company Posted Location Salary Tags

Trustana

Singapore, Singapore

Trustana

Singapore, Singapore

$63k - $110k

Trustana

Seoul, South Korea

$63k - $110k

Trustana

Jakarta, Indonesia

$114k - $127k

Trustana

Sydney, Australia

Trustana

New York, NY, United States

Trustana

Ho Chi Minh City, Vietnam

$114k - $127k

Trustana

Jakarta, Indonesia

Trustana

Manila, Philippines

$114k - $127k

Trustana

Singapore, Singapore

$54k - $81k

Trustana

Tokyo, Japan

Trustana

Chicago, IL, United States

$63k - $110k

Trustana

Sydney, Australia

$63k - $110k

Trustana

Bangkok, Thailand

$63k - $110k

Trustana

Singapore, Singapore

$13k - $22k

Trustana

Singapore, Singapore

$45k - $110k

Trustana

Singapore, Singapore

Trustana

Singapore, Singapore

$21k - $77k

Trustana

Singapore, Singapore

Trustana

Singapore, Singapore

$45k - $72k

Trustana

Shanghai, China

$40k - $60k

Trustana

Singapore, Singapore

$63k - $100k

Trustana

Singapore, Singapore

$63k - $67k

Trustana

Singapore, Singapore

$63k - $100k

Trustana

Hanoi, Vietnam

$63k - $90k

Customer Success – B2B SaaS

Trustana
Singapore

This job is closed

Customer Success – B2B SaaS

Job Overview: In this pivotal role, you will be the linchpin ensuring that our clients derive maximum value from our suite of data management solutions. As a Customer Success Manager (CSM) at Trustana, your core mission is to cultivate and strengthen relationships with our clients, ensuring their satisfaction, retention, and the expansion of our services within their businesses.

Responsibilities:

  • Onboarding: Guide clients through the integration of Trustana's solutions.
  • Relationship Management: Maintain regular engagement, aligning Trustana's offerings with client goals.
  • Product Advocacy: Educate clients on optimal use of Trustana platforms.
  • Feedback: Relay client insights to the product team for improvement.
  • Growth: Spot upsell or cross-sell opportunities based on client needs.
  • Retention: Oversee client health metrics and address concerns promptly.
  • Collaboration: Partner with sales and marketing for aligned strategies.

Qualifications:

  • Experience in a customer success or related role in B2B SaaS.
  • Familiarity with the retail sector and associated tech (e.g., PIM, POS, ERP).
  • Strong communication skills.
  • Proactive approach to problem-solving and customer satisfaction.
  • Ability to analyze data for informed decisions.
  • Comfort in a fast-paced start-up setting with multiple account management.

About Trustana: Trustana is a leading provider in data management solutions, enabling businesses to securely collect, store, manage, share, and monetize their data with a focus on systems centered around business and product information. Our suite of tools, from Trustana Product Master to Trustana Verified, empowers brand owners selling across multiple regions and retailers, both online and offline, to drive sales efficiency.

Trustana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Interested candidates are invited to submit their resume and cover letter, detailing their experience and passion for driving customer success in the B2B SaaS realm.

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