Web3 Jobs in Essen, Germany

We are looking for an IT service professional with customer and service orientation and proven working experience. Service Delivery Manager’s duty is to facilitate the planning, timely execution, and delivery of all relevant projects, on budget and within scope, in accordance with business priorities. In this position, you will be the first point of contact for our customers and responsible for internal communication on a business and operational level.

Successful candidates must possess strong leadership qualities, analytical skills, thrive under pressure, great people skills, and technical management skills. If you are dedicated and ambitious, FPT is an excellent place to grow your career.

Tasks

• Account Development: Investigating new opportunities, developing customer relationships, supporting pre-sales process, and preparing project proposals
• Project Management: Responsible for process standards and driving them forward in existing and future projects, ensuring the management and control of service level agreements, organizing regular service review meetings with customers, and tracking improvement activities of key customers
• HR Management: Resource planning, training PM and onsite members about project management, management of timesheet and overtime plan
• Financial Management: Controlling expense and productivity of Project/Account compared with budget, revenue analyses and forecast, profitability, ensuring timely and accurate invoicing and monitoring receivables for projects

Requirements

• At least 5-year experience in the IT industry, experiences in project management are preferable
• Broad business knowledge including Administration, Marketing, and Finance
• In depth understanding of project management concepts
• Very good proficiency in English, German is a plus
• IT background is preferable
• Excellent project management, organization, and team collaboration skills
• Excellent written and verbal communication skills
• Solid computer skills, including MS Office (Word, Excel, Powerpoint and Outlook)
• Other requirements: Problem-solving skills, networking skills, ethical behavior

Benefits

• a professional workplace in modern offices
• pleasant working atmosphere, flat hierarchies and a team that will train you intensively
• a wide range of career opportunities thanks to a comprehensive training and development program
• educational leave (5 days) is expressly supported
• 30 days of vacation
• annual bonus payment
• stay abroad at the parent company's headquarters possible
• company events (e.g. SV Convention and summer parties) to celebrate a joint success
• fresh coffee and water available every day free of charge