Customer Support Web3 Jobs in Europe

About Crypto Finance

Crypto Finance Group, part of Deutsche Börse Group, provides professional digital asset solutions to institutional clients. The Group comprises Crypto Finance AG, regulated by FINMA in Switzerland, offering trading, custody, and wallet services, as well as Crypto Finance (Deutschland) GmbH, regulated by BaFin in Germany, offering trading and custody services.

For more information, please visit:https://www.crypto-finance.com/

We are currently looking for an Senior IT System Support to join our team. The starting date would be tbd at our office on the 24th floor of the Prime Tower in Zurich.

Responsibilities

• Be part of the IT infrastructure team that designs, provisions, maintains, monitors and supports our corporate IT
• Administer, customise and provide support for Microsoft Cloud services, including Microsoft Entra ID (incorporating RBAC, SSO, and MFA), SharePoint Online, OneDrive, Teams, Exchange Online, Intune, Autopilot, Dynamics 365 for Sales, and Business Central
• Manage end-user devices, MS defender and the office IT infrastructure
• Be responsible for the relevant corporate IT processes including user and identity management, proper onboarding and offboarding of users and integration with corporate IT tools
• Collect and process requests from internal customers, and take on responsibility within day-to-day office IT support
• Contribute to regular briefings for updates on internal and external projects in corporate IT
• Take on first line of defence responsibilities in defining and performing monitoring tasks and KPI tracking
• You will be the go-to person in the office for all the general IT supports issues, but also work with the Cloud, SOC and CISO teams to help with related infrastructure coordination tasks

• You have several years of experience in support, using Microsoft technologies, including O365, Azure AD, and Intune
• Desire to work in an inspiring, dynamic, and growing group
• Have an IT security mindset and ensure proper security protocols are adhered to
• Use your excellent troubleshooting skills to ensure dedicated support until resolutions to issues are found
• You are innovative, willing to learn, motivated, flexible, and feel comfortable in a dynamic environment
• You are generally comfortable with an 80-100% English language working environment
• You are sociable, and able to communicate with people on all levels, and pride yourself on customer support and keeping a clean environment
• You have a passion for technology and have an interest in cloud and infrastructure

• Join an international, fast-paced blockchain and fintech team with experienced industry leaders
• Work at the forefront of an inspiring, dynamic new sector in B2B finance with digital assets
• Be part of our friendly, knowledge-sharing, entrepreneurial culture and flat hierarchy
• Work in a role that lets you learn, and gives you responsibility and independence

Please note:

• We do not accept CVs from recruiting or staffing agencies
• Due to Swiss labour legislation, we can only accept applicants who have the right to work in Switzerland

If you have a Swiss work permit or you are an EU/EFTA citizen, please send your full application in English or German, incl. CV and references