Customer Support Web3 Jobs in Remote, Remote

Finery Markets — a B2B fintech company and ECN platform for OTC trading

Key Responsibilities:

1. Conducting demos; 
2. Onboarding clients post-sales; 
3. Supporting API integrations; 
4. Closing deals (upselling); 
5. Hands-on client support — from explaining business value to troubleshooting bugs. 

What's Important:

1. Attention to detail & accountability
2. Experience in fintech/crypto or B2B, ideally with institutional clients. 
3. Understanding of API integrations (REST, WebSocket, FIX) and confidence working with docs, logs, keys. 
4. Ability to understand the client’s business — not just “respond to tickets”. 
5. Proficiency in Excel, ability to estimate figures/revenue/flows.
6. Ability to manage clients and improve processes simultaneously (docs, feedback, instructions). 
7. Motivated to earn 
8. Willingness to be hands-on: jump into chats, lead demos, debug integrations. 

About Us:
Finery Markets Limited is a fast-growing fintech startup shaping the future of capital markets. Finery Markets pioneers the market with a set of institutional-grade infrastructure solutions for Prime Brokers, Banks, Retail Brokers, Custodians and Exchanges including: 

• Non-custodial ECN, enabling electronic OTC execution and efficient post-trade settlement
• White label “OTC Prime as a Service” platform that allows institutions to offer their clients OTC Prime tools and services