Customer Support Web3 Jobs in Remote, Remote

LI.FI is simplifying multi-chain DeFi for traditional financial institutions, fintechs and service providers by offering a unified API to access all on-chain liquidity across major blockchains for best price same-chain and cross-chain swaps. We are a passionate team on a mission to enable a fairer, more decentralised world. Apart from the tech, we care a lot about user experience and aim to make complex technologies accessible to everyone.

Setting yourself up for success

• Take a moment to read the job description before applying. We want to make sure this role is the right fit for you, so you don't spend time on an application that isn’t aligned with your experience. If this one doesn't quite match, we encourage you to submit your resume to our talent pool!

• Focus on your application, there's no need to reach out to team members directly. We review all applications thoroughly, so rest assured your submission will be carefully considered! If you have questions about which role might be the best fit for you, feel free to reach out to [email protected].

• To apply, please submit your resume detailing your relevant experiences and competencies. We love to see how your work has made a difference—whether it’s improving processes, increasing efficiency, or leading a project to success, so be sure to highlight this in your resume!

A quick run-down of the job

We are looking for a Technical Support Lead in EMEA to join our team. In this role, you'll lead technical troubleshooting and integration support for developers using LI.FI’s SDKs and APIs, while optimizing support workflows. Acting as a bridge between our partners and internal teams, you'll collaborate closely with engineering and product to identify recurring issues, improve documentation, and enhance the overall developer experience.

Please note that you must be located in the EMEA region. Your application will not be considered if you're outside of this region. Applications will be reviewed starting May.

What you’ll do

• Lead and manage the technical support function for developers and partners.

• Guide developers through successful integration of LI.FI’s SDKs and APIs, ensuring a smooth and efficient experience.

• Collaborate closely with engineering and product teams to escalate critical issues, share insights, and drive platform improvements.

• Develop and maintain comprehensive documentation for support workflows, known issues, and best practices.

• Implement monitoring systems and proactively identify trends or recurring issues to improve response times and reduce friction for developers.

• Manage and grow the Technical Support team across different regions.

We encourage you to apply if you feel your experience and skills equip you for this job but are not listed here!

What makes a good candidate

If you thrive in fast-paced environments, are driven by curiosity, eager to learn and grow, and ready to take ownership of your work, we’d love to hear from you!

• 3+ years of experience in technical support, solutions engineering, or a similar role.

• 1+ year in a leadership or mentoring capacity.

• 1+ year technical crypto experience

• Engineering background and solid , in-depth technical understanding of blockchain technologies, especially Ethereum and cross-chain protocols.

• Experience working with developer support tools, ticketing systems, and community channels (e.g., Grafana, Tenderly, Cloudflare, Jira, Discord, Telegram, GitHub).

• Excellent communication and interpersonal skills, with a knack for translating technical issues into clear, actionable solutions.

• Cross-chain, interoperability and bridging experience is a plus.

Company culture

• Embracing the differences

  • Embrace your own differences

  • Respect and welcome the unique qualities of others

  • See others’ differences as an opportunity to grow

• Own it, do it

  • Own tasks end-to-end

  • Hold yourself to a high bar for execution

  • Make bold decisions, and be accountable

  • Understand your limitations and seek for help

• Fail forward

  • Try - don’t be afraid to fail

  • Learn - don’t make the same mistake twice

  • Adapt - grow with the experience

• Have fun together

  • Take the time to get to know and understand each other better

  • Don’t take yourself too seriously and keep it light-hearted

  • Fun should be coming from a place of love and respect

What you’ll get

• Annual team offsites (Thailand in 2023 and Vietnam in 2024 were a blast, Marrakech in March 2025 was blast-ier; let’s see what happens in 2026!)

• 30 days of PTO

• Flexible remote days

• Flexible working hours

• Equity participation from day 1

• Entitlement to work computer (choice of equipment)

• 1 Conference per year near your city of residence

• An annual 1,000€ personal development budget once you have worked 6+ months (pro-rated the first year)

• A one-time 1,000€ remote budget to use on coworking, office setup, etc.

If you join us as an independent contractor, you’re only entitled to the first five benefits of this list.

Application process

Setting yourself up for success starts with the application! Click here to discover valuable tips that will help you navigate our application process effectively.

LI.FI is an equal opportunity employer. We encourage individuals of all backgrounds to apply. Join us in our dedication to fostering a workplace that values and respects each team member's unique contributions..

Shortlisted candidates will undergo a comprehensive interview process, including a people operations interview, a take-home assignment, a meet-the-team & founder interview, and a reference check.

For more information, visit our page detailing our hiring process!