Boson Protocol is hiring a

Web3 Community & Customer Support Manager

Community & Customer Support Manager

Boson Protocol is the decentralized network on which future commerce will run. And it starts with metaverse commerce. Boson Protocol enables anyone to sell physical products in the metaverse as NFTs within our Decentraland space – Boson Portal.

Imagine browsing for a fashion item for your avatar in the metaverse, then receiving the physical product on your doorstep or in-store. Now, your digital and physical self can both enjoy products and experiences from your favourite brands with Boson Portal.

Built for creators, communities and merchants, Boson Protocol enables the seamless exchange of digital assets for physical products, services and experiences. Unlike centralized intermediaries, Boson has minimal fees, and is owned by the participants in the system, so that we all share in the value that we create.

Role Summary

In this role you should be well versed in crypto / blockchain community programmes, such as working with a global team of external Ambassadors, following the processes and communication protocols for community-building projects (e.g. our Grants programme) and managing the engagement with the community across social channels and meetups/hackathons.

You will join our Global Marketing team and will be active in our channels, such as Telegram, Discord and several customer support platforms like Zendesk, Buyer app and emails.

Customer support experience and Crypto knowledge are essential for this role, to ensure the effective implementation of existing and future projects and a proper level of customer support quality.

Key responsibilities

• Manage main community channels of the project: Telegram, Discord, Reddit, etc
• Manage Ambassador Program members
• Support customers with their questions, queries and issues on Customer Support Team channels
• Be active and represent Boson in crypto, blockchain, NFT, and Metaverse communities
• Identify growth hacking methods to increase the reach and size of the community
• Handle customer queries, issues with orders, orders status, complaints, dispute resolution, refunds
• Write How-to guides, FAQs, and other user documentation
• Assist with Events and other projects when needed
• Provide regular reports and insights to the wider Marketing team
• Implement community strategies

Must have skills and attributes

• 2 years of customer support experience (Zendesk, FreshDesk, Messengers)
• Keen interest in Crypto, Blockchain, DeFi, NFTs, and Metaverse (Decentraland, Cryptovoxels, The Sandbox, etc.)
• 2 years of experience in building, growing and managing communities
• Excellent written and spoken English
• Be process driven, detail orientated but also pragmatic and service focused
• Be punctual and reliable
• Keeping open lines of communication

Desirable skills

• Know your way around the various metaverses, from Cryptovoxels to Decentraland and everywhere in between!
• Deep knowledge of Web3/blockchain community programmes in Europe, US and/or Asia
• Active in Crypto communities on Twitter, Discord, Reddit, Telegram

Benefits of working with us

• Work Remotely in a dynamic, fast growth startup
• The opportunity of working with bleeding edge technology
• Close collaboration with leading projects and thought leaders in the space

Some of our guiding principles

• Dream Big: We have the ambition to become one of the core building blocks upon which the decentralized web will be built
• Self-Mastery: Mindful conduct and always on learning are critical components of personal and collective growth
• Collaboration: Expertise is key, but sharing knowledge and building together with joy is the foundation for truly remarkable work
• Stay lean: Our ethos is to create and share value equitably, with minimal value extraction, and that is reflected in everything we do.

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