Pinata is hiring a Web3 Community Manager
Compensation: $13k - $18k estimated
Location: Remote
Community Manager
Remote /
Product – Product /
Full Time
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Pinata is creating a world where people can own the experience of creating and distributing content. We’re looking for a Community Manager to join our team to help drive customer-first decision making in the organization through exceptional support.
We are looking for a highly motivated, versatile, and experienced Community Manager. If you are obsessed with providing exceptional customer service, listening to customers, and helping build products based on customer feedback, you will thrive in this role. Dedication to community and support is core to everything we do at Pinata, and it's what sets us apart from the rest of the web3 and NFT space. We're looking for someone who believes in themselves, communicates clearly and frequently, and can help shape the vision of the future through empathy, understanding, and patience.
Responsibilities
- Report to the Head of Community and Head of Product
- Provide online support for Pinata users (creators and developers) via Intercom, Discord, and email
- Listen to and empathize with users to better understand their perspective with patience
- Assist in gathering support metrics for research, such as volume, topics, and trends
- Use technical skills to solve problems related to Pinata products, including IPFS, APIs, and web
Qualifications
- 2 to 5 years of experience in a customer-facing role
- Phenomenal writing skills
- Experience with technical support tools such as email ticketing systems, live chat, and Discord
- Comfort with web3 and general understanding of NFTs
- Quick learner
- Self-starter
What you get:
Ability to work remotely anywhere
Competitive salary
Health benefits including dental & vision
Unlimited paid time off
Professional Development Stipend
18 weeks Maternity + Paternity Leave
Equity for every FT salaried employee
Who we are:
Pinata Technologies, Inc. is building the tools and infrastructure for a more free and empowering Web3 generation through IPFS. Our vision is to foster a sense of place for every creator on the internet that is uniquely theirs. Our fully remote team comprises engineers and designers, builders and creators, and overall kind humans with big dreams. We believe in a culture that fosters honesty and teamwork, laughter and trust, and our work is meaningful and challenging in the best ways every day.
Check us out at About Us | Pinata
Pinata is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Compensation: $13k - $18k estimated
Location: Remote
This job is closed
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