Chainalysis is hiring a

Web3 Customer Success Manager, State & Local

Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work with cross-functionally to share the insights we learn from our customers.

The Customer Success Manager responsible for our State and Local US Government business is passionate about the customer’s mission and ensuring their success. We measure ourselves by things like user adoption, retention, and overall satisfaction.


Within a year you are successful if…

• Our customers in the State and Local agencies across the US trust and rely on you to help them achieve their goals
• You can confidently answer advanced product usage and technical questions related to data and investigations across our product suite
• You’ve directly contributed to increasing the adoption, renewal, and net retention of our most important state and local customers by monitoring their usage, noticing meaningful trends, and executing strategic account plans
• Any risk of customer churn is identified early and mitigated effectively
• You’ve established a regular cadence of contact and reviews for your book of business that allows you to understand your customers and their goals, proactively solve problems, and maintain optimal customer health scores
• The feedback you’ve provided to our internal teams as the “Voice of the Customer” has resulted in product improvements and new features

A background like this helps:

• Customer Success or Account Management experience on a digital or software product catering to Law Enforcement, State/Local or US Government customers, with a focus on local government relations.
• Prior working experience in the forensic or investigations space
• Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean)
• An interest in cryptocurrency helps!

_#LI-MG1

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