Kyrrex is hiring a

Web3 Customer Support Associate

Customer Support Associate New York Metro Area (Hybrid)

About our company

Kyrrex is a regulated crypto and fiat ecosystem, positioned to become a leader in the financial sector turning into the most advanced and comprehensive global digital bank that combines traditional finance with cryptocurrency trading, extending to innovative fields such as NFTs, Sport, Investments and Digital Banking, all in one solution.

Our Company’s mission is to harness the power of blockchain technology and deliver its customers access to a global system of financial products without geographical, legal, and time boundaries. Kyrrex is an international company growing from strength to strength, with headquarters in Malta and offices in Spain, and we are pleased to be launching our US office this month!

Kyrrex provides a wide range of crypto products and services both for institutional and retail customers, including Crypto Exchange, Liquidity Hub, OTC exchange, and others. Kyrrex adheres to the highest standards of regulation as Class 4 Virtual Financial Assets License from the Malta Financial Services Authority (MFSA), and is a registered Money Services Business in the US and seeking applicable Money Transmitter Licenses from each state.

Job Description

Customer Support Associate

Our company Kyrrex is recruiting for a proactive Customer Support Associate with a can do attitude for our office based in the New York Metro Area .

We are an international firm that operates a cryptocurrency exchange and trading platform that provides customers with access to a global cryptocurrency trading community within its proprietary platform.

Kyrrex vision is to build a truly global trading ecosystem that reflects the international nature of cryptocurrency.

We are currently in the process of launching our dedicated US entity and pursuing Money Transmitter Licenses throughout all applicable states.

Role description

The Customer Support Associate will be in charge of handling all customer questions and requests for support for the US entity. This will include answering questions via official channels like email, support tickets, and approved social media channels. This person will develop a system within the company to manage and oversee all requests.

Apply now for a chance to embark on an amazing opportunity with our company! 🚀 🚀⬆️⬆️

Key Responsibilities include

• Acting as the first point of contact for all customer questions.
• Develop and oversee metrics on customer support ticket times and handling procedures.
• Work with the product team to ensure a great customer experience.
• Work with our customer support teams in Europe to develop procedures to respond to customer requests.
• Working independently and being trusted to make decisions to improve users’ satisfaction and team results.

Desired Skills and Experiences

• Positive energy and willingness to grow with a new company.
• Comfort working in a fast-paced, creative and rapidly growing tech startup.
• Highly organized, detail-oriented, and resourceful with excellent follow-through skills.
• Experience working and communicating with global teams.
• Experience in Customer Support and Optimization.
• Excellent communication skills
• Fluency in the English Language (both verbal and written).
• Proficient in the use of Microsoft Office, MS Outlook.
• Ability to multitask and prioritize tasks.
• Excellent time management skills.
• Decision making skills.

Benefits of Working at Kyrrex

• Competitive base salary
• Chance to be a part of a fast growing company, during a bull market
• Flexible hybrid schedule with a New York office

Apply Now: