BlockFi is hiring a

Web3 Director of Fraud

BlockFi is looking for a Director of Fraud Operations

About Your Team

This position will be within the Retail Operations Department and will report to the VP of Retail Operations. The Director of Fraud Operations will lead the fraud operations process design, procedure development, training development, metrics development along with other operational readiness tasks for managing and working alerts for BlockFi’s retail product suite. The position will work in a dotted line to a team of fraud analysts who will work fraud alerts, decision alerts, make outbound calls and potentially receive inbound calls.

Conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending, analysis and insights generation

Your Mission

• Recommends and implements fraud operations solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans aligned to support of our product set
• Identifies emerging issues and trends to inform decision-making.
• Helps determine business priorities and best sequence for execution of the fraud product and operations strategy
• Builds effective relationships with internal/external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate in investigations).
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Performs in-depth, holistic investigations and provides consultation and analysis to stakeholders.
• Defines, develops, and manages the Fraud Operations lifecycle
• Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
• Leads/participates in the design, implementation and management of core business/group processes.
• Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
• Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
• Documents actions and information found throughout the investigation to develop and maintain account/case files.
• Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.
• Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Analyzes data and information to provide insights and recommendations.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.

Your Expertise

• Typically, between 5 - 7 years of relevant experience and a post-secondary degree in a related field of study or an equivalent combination of education and experience.
• Must have experience managing Banking Fraud Operations teams
• Experience with managing new account opening, deposits and ACH fraud alert transactions is highly desired.
• Experience with a detection engine is highly desired.
• Investigative or compliance related experience is required.
• Knowledge of crypto products, services, processes, and organization is an asset.
• Deep knowledge and technical proficiency gained through extensive education and business experience.

Your Perks:

We benefit from the great work our employees do each day. That is why we are committed to providing a variety of awesome benefits to help them live their best lives.

• Competitive salary because we value your experience and expertise
• Unlimited vacation / sick days because everyone deserves time for R&R
• Employer contribution towards health coverage (including vision & dental) because your physical health and well-being is important to us
• Various fringe benefits such as 401k, Parental Leave, FSA/HSA, and Employee Assistance Programs because health coverage is more than just choosing your yearly plan
• Flexible work environment because we are a geographically dispersed team and we believe in balance
• Pet insurance because all of your beloved family members should have coverage too
• Weekly lunch stipend because there is such a thing as a free lunch!
• A close-knit team of enthusiastic, collegial and driven people to work alongside in a highly meritocratic environment because teamwork makes the dreamwork

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