Binance is hiring a

Web3 Process Excellence Manager, Customer Service

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities:

• Analyze current customer support processes to identify areas for improvement and optimization.
• Develop and implement innovative strategies to enhance the efficiency and effectiveness of customer support operations.
• Collaborate with cross-functional teams to design and execute process improvement initiatives, Eg. product team.
• Monitor and evaluate the impact of implemented changes, ensuring they meet desired outcomes and contribute to overall customer satisfaction.
• Utilize data-driven insights to make informed decisions and drive continuous improvement efforts.
• Provide training and support to customer support teams on new processes and best practices.
• Stay updated with industry trends and best practices to ensure the company remains at the forefront of customer support excellence.

Requirements:

• Bachelor’s degree in Business Administration, Project/ Operations Management, or a related field.
• 3-5 years proven experience in process improvement, preferably within a customer support or service environment.
• Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Proficiency in process improvement methodologies such as Lean, Six Sigma, or similar.
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Passion for cryptocurrency and blockchain technology is a plus.

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless

• Tackle fast-paced, challenging and unique projects

• Work in a truly global organization, with international teams and a flat organizational structure

• Competitive salary and benefits

• Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.