Sygnum Bank AG is hiring a

Web3 Product Manager (Onboarding and Client Lifecycle)

Sygnum is the world’s first regulated Digital Asset Bank, founded on Swiss and Singapore dual heritage, headquartered in Switzerland and operating globally. We make digital assets bankable, secure, and convenient. We empower our clients to invest in the digital asset economy with complete trust. For the first time with Sygnum, major currencies and digital assets such as Bitcoin, Ethereum, our own stable coin DCHF and tokenized assets are seamlessly integrated in one account.

About the role

• Are you a sharp Product Manager with a thirst for innovation?
• Are you able to strike a balance between dreaming big and delivering an MVP?
• Do you want to make a difference by working in a high-growth startup with highly motivated people who are still fun and down to earth?
• Are you passionate about crypto-currencies, digitalization, blockchain technology and financial products?
• Do you like partnering with cross-functional teams across Design, Engineering, Client Services, Operations and Marketing to build products which will engage our clients throughout the entire lifecycle?

If your answer is an exciting “Yes” to these questions, we want you on the Digital Product Management team.

Tasks

• Take product ownership of Sygnum’s future Client Onboarding and Client Lifecycle platform to drive clients’ first experiences with Sygnum
• Enhance and develop the Sygnum Hub, the employee portal to process client lifecycle cases, towards a central employee workspace
• Shape the strategy, vision, and scope of the product for global expansion, for automation, for scaling, and for integration of state-of-the-art solutions
• Drive the assessment on new features to service more client segments, additional geographies, and larger number of Sygnum internal stakeholders
• Align features with our business goals and prioritize the product backlog to improve the customer journey, from onboarding and activation to retention and growth
• Assess market leading solutions and vendors which are suitable to enhance the product
• Partner with business stakeholders to elaborate on new business requirements and commercial opportunities
• Gather product feedback in client focus groups
• Translate high level product features into processes, user stories, workflows, and business rules
• Work closely with the development team to implement product features while ensuring scalability, managing dependencies, and adhering to business and non-functional requirements
• Participate in sprint planning meetings to ensure delivery timelines are met
• Support the run-the-bank organization to identify and resolve production incidents
• Participate in the entire product development life cycle
• Partner with tech stakeholders to ensure the quality and stability of our products

Requirements

• Experience as Product Manager or Business Analyst with emphasis on requirements engineering and collaboration with technical teams

• Solid knowledge of the onboarding process and client lifecycle in a regulated industry

• Familiarity with compliance topics in financial services, particularly Know-Your-Customer (KYC) and anti-money laundering (AML)

• Skill to develop a vision for a client onboarding solution within the crypto space

• Track record in delivering product increments on budget and on time

• Analytical skills to ask the right questions, elicit, dissect, organize, translate, and cross reference requirements

• Communication ability to successfully bridge the gap between business and tech

• Familiarity with Agile Development using JIRA and Confluence

• Basic knowledge of REST API, Data Structure

  Nice to have:

• Background and experience with IT projects in the financial industry

• Experience working in Program Increments with dedicated Value Streams

• Familiar and interested to deep-dive into blockchain analysis tools and service providers

• Strong interest and knowledge in cryptocurrencies/blockchain/ICOs

• Know-how of products in the financial service industry

• Relevant certification such as Scrum Master, Product Owner, Scrum Professional, Project Management (IPMA/PMP/Prince2/SAFe) etc.

• Experience in UX/UI related projects

If this reads like your profile, please send us an application with a 1-page CV. Even if you're not there yet but still think you could be a good fit for our team, please contact us and we'll figure something out. Thank you.

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