Notabene is hiring a

Web3 Senior Customer Success Manager, US

Notabene is on a mission to make crypto a part of the everyday economy. Leading crypto organizations use our tools to reduce transaction risk and make crypto transfers safe. Working across three continents in eight countries, the Notabene team serves our fantastic community of 30+ customers, including financial institutions, fintechs, exchanges, and more.

We’re proud to have the support of leading investors, including Y Combinator, Jump Capital, Castle Island, Green Visor Capital, and more.

We’re at an exhilarating moment in our journey, as regulation technologies (reg-techs) are fast becoming recognized as a vital enabler of the crypto ecosystem. Notabene is growing fast—and we’re looking for people like you to help shape the future rails of the crypto industry!

At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As our second Customer Success hire, you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your region. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene’s products and services.

This is an exciting opportunity to join a critical function that will support our growth and expansion in the Americas and EMEA regions.

What you'll be doing

• Owning the post-sales customer journey, including onboarding, ongoing retention and account growth
• Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics
• Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program
• Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing projects and acting as the voice of the customer internally
• Liaising with all cross-functional internal teams to improve the entire customer experience by sharing customer feedback and takeaways

What you'll bring

• Prior working experience in Customer Success in a B2B SaaS space or a complex technical market with experience managing your own book of business
• Experience managing a range of clients from SMBs to Enterprise
• Experience contributing to the creation of Customer success processes and resources
• Experience in Fintech and/or Regtech and an interest in cryptocurrency helps but isn’t required
• Thrive on working autonomously with an entrepreneurial mindset
• You are confident in creating and managing relationships with stakeholders at all levels and you can successfully communicate with a range of individuals
• Thrive on working autonomously with an entrepreneurial mindset
• Embody proactivity and are happy rolling up your sleeves and getting stuck in
• You are an exceptional and empathetic listener
• You are at ease with complex technology