Crypto.com is hiring a

Web3 (Senior) Security Analyst, IT Service Management

About Crypto.com

Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. With over 10 million users on its platform today, Crypto.com provides a powerful alternative to traditional financial services through the Crypto.com App, the Crypto.com Card, the Crypto.com Exchange and Crypto.com DeFi Wallet, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time.

Crypto.com is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have CCSS Level 3, ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance. Crypto.com is headquartered in Hong Kong with a 900+ strong team.

For more information, please visit www.crypto.com

Responsibilities:

• Responsible for design and rollout of IT Service Management and related processes of the IT Service Desk Team
  • Service Catalogue & Service level management
  • Problem & Knowledge management
  • Asset management
• Develop and maintain documentation on above ITSM processes
• Define, monitor and report on KPI related to ITSM processes for service monitoring
• Work closely with IT Support Manager on continuous improvement on ITSM process to enhance customer satisfaction

• Degree holder or above in Computer Science, Information System or related disciplines
• At least 3 years of experience in IT Service Desk operations in a fast-paced MNC environment including end-user IT service, asset management and knowledge management
• Familiar with end user systems such as Okta, Google Workspace, Microsoft AD, Slack, Jira Service Management, MDM, video conferencing, etc
• A good team player, self-driven and able to work independently
• Good communications skills in both written and spoken in English
• Holder of ITIL v3 foundation or relevant ITSM certification is a plus
• Candidate with less experience with also be considered for junior role

• We offer an attractive compensation package working in a cutting-edge field of combining cryptocurrency and financial services.
• Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you.
• You get to work in a very dynamic environment and be part of an international team.
• Flexible working.

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