Rarible is hiring a Web3 Strategic Account Manager
Compensation: $31k - $110k estimated
Location: Remote - NY/SF
Strategic Account Manager
Remote - NY/SF
BUSINESS DEVELOPMENT /
Full-time
/ Hybrid
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🚀 About The Role
As a Strategic Account Manager at Rarible, you will represent our brand with our enterprise clients from both the Web2 and Web3 industries. Your role will be crucial in maintaining our reputation as a leader in the space, ensuring that our clients' experiences are nothing short of exceptional.
If you are eager to be at the forefront of the blockchain revolution, facilitating the adoption of NFTs and crypto technologies by global enterprises, we would love to hear from you.
What You Will Be Doing
🚀 Customer Relationship Management: Own the relationship with customers post-deal and beyond.
🤝 Strategic Engagement: Build a deep understanding of the customer's business, strategy, and goals, acting as a liaison between the product team and the customer to meet their needs.
👥 Cross-Functional Collaboration: Work closely with Sales, Product, Engineering, and Account Management teams to position Rarible effectively and ensure seamless product launches and feature development.
📝 Documentation and Communication: Maintain thorough documentation and communication channels between internal and external stakeholders.
💡 Growth Identification: Identify upsell and revenue-growth opportunities, as well as strategic, non-revenue opportunities to strengthen client relationships.
📊 Performance and Satisfaction Monitoring: Manage a quarterly business review (QBR) process with each major client, aiming for an 80%+ positive customer NPS/satisfaction score.
🎯 Key Responsibilities
- Lead the strategic account management process, ensuring a smooth customer journey from onboarding to long-term success.
-Engage deeply with VP and C-level executives to understand and support their business challenges and goals.
- Coordinate cross-functional efforts to deliver on client expectations and report back on outcomes.
- Identify and act on opportunities for process improvement and documentation based on client interactions.
🌟 Desirable Skills and Qualities
- An analytical mindset with excellent problem-solving abilities.
- Strong communication skills, capable of simplifying complex technical concepts.
- A background in technical solution sales or account management, with a keen understanding of the web3 space.
- Operational rigor and a proactive approach to managing complex, cross-functional delivery processes.
📚 Skills & Qualifications
- 3+ years of experience in a customer-facing role, preferably within a technical or blockchain-related field.
- Basic familiarity with NFTs and blockchain technology, with a willingness to deepen this knowledge.
- Demonstrated ability to work collaboratively across multiple teams and functions.
- Strong ownership and a results-oriented approach to work.
Why Join Rarible?
🌐 Pioneering Spirit: Be at the forefront of the Web3 era, steering the future of decentralized tech.
🌱 Growth & Learning: Engage in a vibrant culture of learning and challenge.
🤝 Diversity & Inclusion: Be a part of a team that treasures diverse perspectives and inclusive ethos.
🚀 Impact: Play a key role in a team that’s making tangible impacts in the decentralized space.
🌟 Perks at Rarible
- Full-time, hybrid or remote role with the option to work from our NY office
- Healthcare for US employees
- Unlimited paid days off to ensure balance between professional and personal.
- Stock options and RARI Token grants to have you invested in our journey.
- Comprehensive hardware and software support.
- Tuition reimbursement to further your professional development.
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Compensation: $31k - $110k estimated
Location: Remote - NY/SF
This job is closed
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