Consensys is hiring a

Web3 Support Product Lead (Codefi Business)

At ConsenSys we have a vision of a world where data sovereignty and financial well-being is accessible to every person and organization. We believe Ethereum and decentralized protocol technology is a more trustworthy and equitable foundation for how we create and share value across the web. On this trusted, open source foundation, we can accelerate the world’s transition to a universally accessible network of distributed participants where transparency, security and freedom are fundamental.

Our product suite, composed of Truffle, Infura, Quorum, Codefi, MetaMask, and Diligence, serves millions of users, supports billions of blockchain-based queries for our clients, and has handled billions of dollars in digital assets. As the leading Ethereum software company, ConsenSys enables developers, enterprises, and people worldwide to build next-generation applications, launch modern financial infrastructure, and access the decentralized web. To learn more about ConsenSys, and explore our products and solutions, visit http://consensys.net/. 

 

Why join ConsenSys?

Remote first. You’ll be joining a team based all over the world. Providing the unique opportunity to work with people from many different countries and cultures. Want to work remotely? Go ahead. Or pop into one of our offices? We’ve got you covered in NYC, DC, Dublin, London, Paris, Brisbane and Hong Kong. 

Flexible working arrangements. You can create your own journey with flexible schedules and locations. We believe everyone has the right to control their own freedom. Our people can make their own schedule, own their own time, and we encourage you to travel and work from anywhere in the world.

Continuous learning and opportunities. You’ll be constantly exposed to new concepts, ideas and frameworks from your peers and as you work on different projects — challenging you to stay at the top of your game. To support your development we pay for you to learn by offering unlimited access to Coursera, a platform with thousands of courses for you to learn whatever you want, and acquire new skills.

Unlimited vacation/holidays. We value downtime to recharge and reset, ensuring everyone at ConsenSys has work/life balance. Company-wide we participate in “zero productivity” days every quarter to take a break from work, shut down, and sit back and relax. 

One of the most recognized tech companies in the blockchain ecosystem globally. Work experience at ConsenSys is a tremendous reference for your future career. You’ll join a network of entrepreneurs and technologists that reaches the edge of our ecosystem.   

 

About the Codefi product group

Codefi is the blockchain application suite powering commerce and finance, built to optimize business processes and digitize financial instruments as well as enabling and growing decentralised finance (DeFi). Codefi is at the forefront of the blockchain fintech revolution and builds, deploys and runs critical applications across both Enterprise and crypto/DeFi and multiple blockchain verticals (assets, payments, workflows, data, etc.). The product group is composed of multiple decentralised product teams across all verticals distributed across Europe and US and working mostly remotely. 

About Customer Success at ConsenSys

The Customer Success team provides dedicated, tailor-made support solutions to emerging ConsenSys ventures. Being a newly formed function within ConsenSys, the Senior Technical Support Engineer will have ample latitude in shaping and executing a shared customer success vision.

 

About the role

We are seeking an experienced support engineer capable of independent problem solving capabilities. A support engineer who is eager to become an expert on Consensys blockchain technologies. The candidate will work closely with Customer Success Leaders, internal and external Engineering teams across Codefi product line.for the products. Your work will ensure the Customer Success team meets all its commitments and has the knowledge and capabilities to deliver best in class support to our customers. 

What you’ll do

This role will work with the product team to gain deep hands-on product knowledge and to enable the rest of the support team members. Acting as an elevation point for critical customer issues, this role will work with the product team to address them. Tracking and identifying gaps in support processes and best practices will also be a critical component for this role.

The ideal candidate is hands-on with a proven track record in customer success roles, sense of the crypto industry and its momentum, project management and clear communications skills.

Qualifications

The ideal candidate:

• You have 4+ years of work experience in technical support.
• Ideally, you already have some knowledge of the blockchain ecosystem and in particular you are familiar with some DeFi technologies, products and services.
• You are able to work autonomously, set agendas and prioritize work with minimal input. You are comfortable working with ambiguity and use your networking skills to find good information and clarify the best course of action for the customer.
• You are comfortable working remotely with a global team and a global community, across global time zones, in English and potentially in multiple other languages.

Bonus Points for: 

• Interest and up to date with the blockchain.
• Experience in both larger mature enterprises and startup / tech environments.
• Experience working on global projects/teams.
• Ability to travel, when safe, sometimes internationally, for work related events or meetings.
• Hands-on learner and explorer. 
• Bias for action.
• Desire to follow through and execute on assignments.
• Knowing when to ask for help.

Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.

ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

ConsenSys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found here.