Fireblocks is hiring a

Web3 Technical Support Engineer, APAC

As a Technical Support Engineer @ Fireblocks you will provide technical support to worldwide customers.

You will work closely with the R&D and Product teams and be part of a new and growing team.

You will have the opportunity to learn the ins and outs of the worlds of cyber and digital assets and master our groundbreaking product while becoming a source of knowledge and an expert of our system. The position will include dealing with all customer cases - from operational tasks to deep investigation of technical issues:
Giving fast and accurate technical support to our existing customers overseas, mainly via email and instant messaging in real-time due to the nature of our customers’ operations.
Writing knowledge base articles, user guides, and user guide adaptations, analyzing and providing customer feedback to the R&D team to improve the product.
You will have the opportunity to work with the best in the field and grow within the company.

Requirements:

- At least 3-4 years experience as a Technical Support Engineer (or a similar role) - a must
- Ability to work under high pressure and high troubleshooting skills – a must
- Willing to fly abroad for technical sessions and training purposes in case needed
- Fluent English - a must
- Experience in supporting enterprise customers – highly desired
- Experience working with SQL / Networking knowledge - highly desired
- Experience working with Kibana - highly desired
- BSc/BE graduate in Computer science/other technical field - highly desired
- Growing start-up experience - highly desired
- Knowledge in the Crypto/Blockchain space - nice to have
- Work ethics/ability to work unorthodox hours in case needed
- A positive and constructive minded team player