bloXroute Labs Jobs

There are 43 Web3 Jobs at bloXroute Labs

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bloXroute is the leader in mempool services, block streaming and Defi performance. BDN and DeFi trading tools propagates blockchain transactions fast. Ethereum mempool API, BSC, Polygon and more.

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Job Position Company Posted Location Salary Tags

bloXroute Labs

Hong Kong, Hong Kong

$93k - $149k

bloXroute Labs

Remote

$100k - $150k

bloXroute Labs

Remote

$91k - $150k

bloXroute Labs

Remote

$100k - $175k

bloXroute Labs

Remote

$70k - $95k

bloXroute Labs

Remote

$100k - $150k

bloXroute Labs

England

bloXroute Labs

Kiev, Ukraine

$63k - $72k

bloXroute Labs

Remote

$100k - $165k

bloXroute Labs

Hong Kong, Hong Kong

$68k - $75k

bloXroute Labs

Kiev, Ukraine

$91k - $115k

bloXroute Labs

Kiev, Ukraine

$103k - $117k

bloXroute Labs

England

$105k - $107k

bloXroute Labs

Hong Kong, Hong Kong

$88k - $90k

bloXroute Labs

New York, NY, United States

$150k - $200k

bloXroute Labs
$93k - $149k estimated
Hong Kong
Apply

Support Manager

Hong Kong
Engineering /
Full-Time /
Remote

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bloXroute is seeking a highly motivated and customer-focused Support Engineer to work directly with our support team. In this role, you will help to resolve technical issues, assisting users with product-related problems, and ensuring a smooth and positive experience. You will collaborate with cross-functional teams, including engineering and business, to resolve issues and improve product functionality.

Responsibilities

    • Provide first-line support to customers in the APAC region
    • Troubleshoot and resolve issues by working with the DevOps and Engineering teams
    • Help users with basic maintenance and issue resolution
    • Spot service issues and quality gaps across different blockchains
    • Clarify quality expectations from the Dev and Product teams
    • Use data to suggest improvements and support overall service quality

Requirements

    • Minimum of 2 years of experience as Support Engineer
    • Fully remote, based in Asia, cover Asia time zone and flexible with work arrangements
    • Fluent in both English and Mandarin
    • Linux experience
    • AWS experience
    • Knowledge and experience with blockchain and crypto technology
    • Good understanding of crypto industry in APAC region is a plus
    • Excellent presentation skills, ability to simplify technical data into crystal clear ideas
    • Creative and entrepreneurial person with excellent teamwork skills and startup attitude
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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