Community Manager Web3 Jobs in California, United States

Who We Are:
Single Grain is an award-winning digital marketing agency that has been dedicated to drive persistent growth for remarkable companies like Amazon, Uber and Salesforce since 2009.

We do this by providing industry leading services around Paid Media, SEO, Content Marketing, CRO, and Web3 Services, such as Crypto Marketing and NFT Promotional Services.

We are a team of digital marketers. We love what we do and we help pioneers grow by empowering our clients with winning strategies that lead to faster growth. As a top digital marketing agency, we understand how fast-paced the marketing industry is. We pride ourselves on staying up to date with new algorithms, technology, and trends because that's what keeps us one step ahead of the competition.

As a testament to our digital marketing expertise, we have a Digital Marketing blog with over 350,000 visitors/month, a podcast called ‘Marketing School’ with over 1.6 million downloads/month, and a YouTube channel with more than 65,000 subscribers.

It's our mission to level up every human by educating and moving the digital industry forward. Our goal is to help you level up and succeed. We accomplish this through mentoring or training, but also by providing great resources and tools.

Check out our Careers Page for a video on our company culture and values.

When you apply, please include the words “NFT is cool” in the first line of your cover letter. Any applicants that do not include this phrase will not be considered.

Who You Are:

As a Community Manager, you are responsible for the community’s happiness. This includes being the face of the brand, delivering important announcements with clarity, addressing any community’s concern and increasing community engagement.

Our ideal candidate has exceptional communication skills and knows how to manage a company’s social media presence. Strong and clear communication with our core team and our community members will be crucial to success in this role.

If you have experience growing and nurturing a social media following for yourself or a brand, we’d like to meet you!

Responsibilities:

• Build positive relationships with our online and offline community by driving quality conversations.
• Interacting with new, existing and potential community members on a regular basis.
• Supervise, develop and train our team of moderators to address issues in a timely and respectful manner.
• Implementing policies and procedures to enhance user satisfaction.
• Provide high level technical and product/service support.
• Connect with the technical teams to translate complex technical solutions into actionable actions for end users.
• Create and maintain internal and external documentation in both text and video formats to lower contact ratio.
• Publish announcements and content that meets the brand’s communication >
• Organize Twitter Spaces and Discord AMA Sessions with the community.

*Requirements: *

• Leadership skills
• Excellent verbal communication skills
• Excellent writing skills
• Proven work experience as a community manager or similar role
• Experience planning and leading community initiatives
• Ability to identify and track relevant community KPIs
• Attention to detail, critical-thinker and problem-solver
• Impeccable user services, problem-solving and negotiation skills
• Knowledge of best practices in user service and technical support
• Understanding of blockchain and NFT technology
• Patience, compassion and empathy
• Readiness to learn and teach

Single Grain focuses on SaaS, Enterprise Software, E-Commerce, Lead Generation, and Digital Marketing. Their company has offices in Los Angeles, New York City, San Francisco, Miami, and San Diego. They have a mid-size team that's between 51-200 employees.

You can view their website at http://singlegrain.com or find them on Twitter and LinkedIn.