Analyst Web3 Jobs in South America

95 jobs found

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Job Position Company Posted Location Salary Tags

Worldcoin

Buenos Aires, Argentina

$41k - $81k

Crypto.com

Sao Paulo, Brazil

$87k - $101k

Bitfinex

Sao Paulo, Brazil

$64k - $84k

Binance

South America

MoonPay

Colombia

$41k - $55k

Binance

South America

Binance

South America

P2P.org

Lima, Peru

$32k - $92k

Binance

South America

Blockchain.com

Bolivia

Blockchain.com

Bolivia

Blockchain.com

Bolivia

Binance

South America or North America

Amun 21Shares

Brazil

$48k - $60k

Binance

Sao Paulo, Brazil

Customer Experience Analyst App Support Operations Americas

Worldcoin
$41k - $81k estimated

This job is closed

About the Role:

  • Investigate, troubleshoot and resolve customer issues across multiple channels, including ticketing and social media.
  • Communicate effectively and empathetically with internal and external stakeholders.
  • Be the escalation point for complex user issues and work with product and engineering teams to resolve bugs and incidents.
  • Collaborate with our BPO partners to resolve support incidents, escalations and ensure their work meets quality standards.
  • Proactively drive impactful changes across workflows, policies, and tools by partnering with external support teams and cross-departmental teams.

About you:

  • Spanish and English proficiency is required
  • 2+ years of relevant support analyst experience for a technology company, start up, blockchain, crypto or similar industry
  • Excellent written and verbal communication skills
  • Experience working with Zendesk, Salesforce or another similar CRM platforms
  • Organizational skills and the ability to track multiple projects
  • Basic Excel/Sheets skills required
  • The ability to wear multiple hats and work in a fast paced and changing environment