MobileCoin is hiring a
Web3 Customer Success Associate

Compensation: $36k - $72k *

Location: San Francisco, California, United States

Company: MobileCoin (www.mobilecoin.com)

MobileCoinis building the future of digital payments. We’ve developed a cryptocurrency you can use every day to pay for anything while protecting your privacy and data from prying eyes.

We are passionate about implementing scientific and mathematical methods to explore, isolate, and solve problems in the global financial markets while respecting user privacy.

The Customer Success team is a critical part of our overall growth engine. As a Customer Success Associate, you will be responsible for onboarding merchants, maintaining relationships, and growing accounts. Additionally, you will be primary point-of-contact for managing external vendors and partners to ensure excellent service is delivered to all of our clients.

This role reports directly to the Customer Success Manager. This is a unique opportunity to enter at the ground floor as a foundational member of the core team while defining strategy & processes with light speed career growth.

Responsibilities

  • Drive on-boarding, adoption, retention and overall success of our Merchants
  • Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally
  • Manage partner and vendor relationships to best support existing accounts
  • Coordinate with teams internally to deliver exceptional services end-to end (Contract signing onward).
  • Manage ongoing relationships with accounts to drive repeat business and additional service adoptions.
  • Contribute to our expansion opportunities by identifying them and collaborating with our Account Executive team to win them
  • Function as the voice of the customer and provide internal feedback on how MobileCoin can better serve them

Requirements

  • 2 - 4+ years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
  • Experience working with a portfolio of accounts, supporting a highly technical product
  • Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organization
  • Ability to set priorities, drive decisions and get closure on recommendations and issues
  • Experience successfully managing customer engagements to completion and customer satisfaction
  • Excellent presentation, written and verbal communication skills
  • Proven time management skills with the ability to prioritize tasks
  • Self-motivated with demonstrated ability to thrive in a fast- paced, dynamic environment with limited direction

Nice to Haves

  • Experience in a high-growth, SaaS start-up environment
  • Direct work experience in payments, fintech or a cryptocurrency exchange, wallet or token company
  • Familiarity with Asana, Salesforce or related CRM / workflow tools

Benefits:

  • Competitive Salary (based on experience)
  • Equity
  • Annual bonus
  • Blue-chip Healthcare Benefits
  • Monthly Wellness, Food, Education & Tech Stipend
  • 401k Matching
  • Unlimited PTO
  • Unique opportunity to be an early part of a fast-growing SIlicon Valley “unicorn”'

Location: The office is based out of San Francisco, but remote candidates will be considered.

Apply Now:

This job is closed

Compensation: $36k - $72k *

Location: San Francisco, California, United States

This job is closed


Benefits: Pto, 401k


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