Bitpanda is hiring a

Web3 Customer Success Manager / Partner Success

Who we are  We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks, precious metals and commodities they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 4 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing. Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!Your mission The successful CSM will excel at articulating Bitpanda’s Technology Services value propositions around business operations and user adoption and engagement growth initiatives. You will build and maintain strong relationships with multiple contacts within assigned partner accounts and implement strategies to drive retention and revenue within our customer base. What you’ll do 

Manage multi-threaded relationship build on trust, business operations and user adoption for a number of partners from the go-live of the trading platform Cross functional alignment to increase performance ops planning, establishment of best practices, product roadmap initiatives and development of end-user outreach Define mutual key business metrics and success criteria and proactively monitor and report through business reviews and provide ongoing recommendations for further optimization Collaborate on providing solutions to critical problems for your customers issues and needs, feedback to the business for product refinement. Lead and facilitate both in-person and virtual Quarterly Business Reviews (QBRs) with partners, ensuring alignment on performance, goals, and strategic initiatives. Collaborate with partners to define and refine a clear strategic roadmap, establishing measurable milestones and key objectives. Take ownership of critical meetings, driving discussions, decision-making, and follow-through to ensure successful outcomes. Act as the main point of escalation for partner issues, proactively addressing challenges and ensuring swift resolutions to maintain strong, productive relationships.

Who you are 

Ideally native or C2 level in German. Excellent written and oral communication skills with all levels of the organisation, highly organised with great attention to detail, and ability to roll up your sleeves and manage multiple tasks to fill in the gaps.  3+ years relevant work experience in client-facing roles for SaaS or fintech organisations Expertise with leading projects, facilitating training workshops, and or liaising cross functionally to solve or enable customers business needs Creative problem solver, accountable, and team player who owns their own impact and understands the the benefits of knowledge sharing and a collaborative environment What’s in it for you

We're proud of our flexible working model that includes 2 days (minimum) working from the local Hub, plus 60 Work From Anywhere days annually Total compensation package including participation in our Bitpanda stock option plan Competitive benefits programs and policies shaped by our flexibility-first philosophy  Exclusive premiums when trading on Bitpanda Company-wide and team events — both in-person and virtually! Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

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