Hyphen Connect Limited is hiring a

Head of Institutional and UHNW Sales - Global Crypto Exchange

Global with preference in Dubai.

About the Company:
One of leading cryptocurrency exchanges by volume. Established and built on a high performance trading engine supported by a global team of talented engineers and round the clock support teams.

The Role:

Our Client is looking for experienced Head Institutional Sales to lead a team,This role is crucial for driving growth and engagement among the most valuable clients and institutional partners. The ideal candidate should have a deep understanding of institutional client management, strong leadership skills, and a proven track record in sales and relationship management.

In this role, your key responsibilities will include:

• Leading and mentoring a team of sales professionals, fostering a collaborative and high-performance culture.
• Ensuring clear communication and alignment across the team.
• Developing and implementing training programs to enhance team skills and performance.
• Overseeing the day-to-day operations of the VIP & Institutional Sales department.
• Ensuring timely and effective resolution of client inquiries and issues.
• Developing and implementing processes and systems to enhance the client experience.
• Continuously monitoring and improving sales metrics and KPIs.
• Developing and executing strategies to enhance client satisfaction and loyalty.
• Actively gathering and analyzing client feedback to identify areas for improvement.
• Implementing initiatives to address client pain points and enhance their overall experience.
• Developing and implementing sales strategies to drive growth and revenue from VIP and institutional clients.
• Identifying and capitalizing on market opportunities to expand the client base.
• Collaborating with other departments to align with company goals and objectives.
• Maintaining strong relationships with VIP and institutional clients, ensuring their needs and expectations are met.
• Representing the VIP & Institutional Sales department in stakeholder meetings, both internal and external.
  
  

Key Requirements:

• Minimum of 10 years of experience in banking or financial services institutional sales or a related field, with a focus on managing high-value clients and institutional partners.
• Proven track record in managing large teams and complex sales operations.
• Extensive experience in developing and implementing client-centric sales strategies.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strategic thinking and problem-solving capabilities.
• Deep understanding of UHNW and institutional client service operations and best practices.
• Ability to drive client satisfaction and loyalty while maintaining operational excellence.
• Bilingual proficiency in English and Mandarin.

Apply Now: