FalconX is hiring a

Web3 Junior Account Manager

As an Account Manager on the Revenue team, you will play a crucial role in supporting the overall client relationship management and business development activities. You will work closely with the sales team and institutional coverage teams to ensure the smooth execution of customer onboarding, customer platform knowledge, and ongoing customer support to foster client satisfaction and contribute to the growth of the company. This role requires a combination of financial acumen, communication skills, and a proactive approach to client engagement.

General Responsibilities:

• Act as the first line of contact for all client inquiries and concerns.
• Analyze client needs and provide tailored solutions to meet those needs by engaging with the appropriate internal teams.
• Be well-educated on the FalconX product suite to assist customers with self-servicing their accounts
• Continuously support customer knowledge of the platform so they can resolve problems at their speed
• Collaborate with internal teams to ensure timely and accurate delivery of services.
• Resolve client issues promptly and professionally, escalating when necessary.
• Maintain detailed records of client interactions and transactions.
• Provide feedback to management regarding client satisfaction and areas for improvement.
• Stay updated on industry trends and company products/services to provide informed support to clients.
• Contribute to the expansion of the client base through networking and relationship-building activities

Required Skills and Qualifications:

• Desire to work in a results-oriented environment
• Proven experience in a client service role, preferably in crypto trading, prime brokerage, and asset management.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work well under pressure and manage multiple priorities.
• Exceptional customer service skills and a client-focused approach.
• Ability to work independently and collaboratively within a team.

Education, Experience and Licensing Requirements:

• BA/BS Degree
• 1-3 years of work experience in a financial client service or account management role.
• Experience using sales tracking software.
• English fluency

Nice to Have:

• Proficiency and/or experience with Backend or Fullstack programming languages including C++, Python, Java, JavaScript, Ruby, SQL, etc. (applicable coursework, projects, internships, etc.)

Career Development:

This role provides a platform for career growth within the organization, with opportunities to progress into senior account management or specialized areas within financial services including sales and product management.

Company Culture:

Our company values a collaborative and dynamic work environment, fostering continuous learning and professional development. We are committed to the success of our employees and customers alike.

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