Working At Bitso
We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.
To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
<span >The Customer Onboarding Project Manager is responsible for refining and streamlining the onboarding process, with a strong emphasis on customer satisfaction. This role requires excellent customer focus, superior organizational skills, and meticulous process management. By leveraging these skills, you will contribute to an exceptional onboarding experience that aligns with defined processes and exceeds Service Level Agreements (SLAs).
Reports To
Middle Office Manager
Who You Are
- Proven English fluency.
- Proven experience in project management, with a focus on customer-centricity.
- Outstanding communication and interpersonal skills.
- Strong organizational acumen and attention to detail.
- Ability to identify and proactively address challenges, enhancing the overall customer experience.
- Familiarity with the B2B payments or financial services industry is advantageous.
What You Will Do
- Manage and track the customers onboarding progress through the CRM system, ensuring a successful and timely activation of the account
- Develop strategies to improve customer communication and engagement during the onboarding journey.
- Proactively engage with customers to understand their needs and enhance their overall experience during the process. Ensure that the appropriate customer documentation, account limits, and country specific requirements are in place
- Maintain constant communication with Sales Executives to proactively identify and address potential roadblocks that may impede successful onboarding.
- Offer timely solutions and escalate issues as needed, ensuring a seamless and positive customer experience.
- Strengthen collaboration with KYC, Compliance, Legal, and Product teams to ensure a harmonious and efficient onboarding process.
- Implement organizational strategies to enhance coordination and communication among internal teams, improving overall efficiency.
- Continuously assess and refine the onboarding process to optimize efficiency and meet or exceed SLAs.
- Implement improvements based on insights gathered during the onboarding journey.
Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.
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Who We Are
With over 7 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and weâre committed to making it useful by providing equal access to safe and intuitive financial products.
We are here to make a lasting impact on our customerâs lives and we do so by embracing our core values:
- Be Human: we delight our customers through great products, deep care and true empathy. We are humble and we take pride in understanding the views of others to help us see the full picture.
- Drive Change: we're fearless pioneers committed to unlocking the crypto revolution for humanity. We move fast, take risks and work together to drive lasting impact.
- Choose Bold Honesty: we seek the truth, especially when itâs uncomfortable, in our teams, products and business reality because that will uncover where we need to focus.
- Be An Owner: our sense of urgency makes us have a bias towards action, where we prioritize exceptionally and are wise in allocating our time to ensure we always deliver creative and innovative results.
Learn more about our culture and values.
Compensation & Benefits
At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.
So for those willing to commit, adapt and pioneer the most important change of the century we offer:
- Me Time program, including unlimited paid time off.
- Remote-first work environment.
- Employee Stock Option program.
- Zero trading fees through our Bitso app.
- Extended Family Leave policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
- Premium health, dental and life insurances in Mexico, Brazil and Argentina.
- Volunteering days.
- Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.
Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
- This role is expected to work remotely.
- To see our Privacy Policy please click here.
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