Gemini is hiring a

Web3 Regional Lead, Trust & Security

Empower the Individual Through Crypto

Gemini is a crypto exchange and custodian that allows customers to buy, sell, store, and earn more than 30 cryptocurrencies like bitcoin, bitcoin cash, ether, litecoin, and Zcash. Gemini is a New York trust company that is subject to the capital reserve requirements, cybersecurity requirements, and banking compliance standards set forth by the New York State Department of Financial Services and the New York Banking Law. Gemini was founded in 2014 by twin brothers Cameron and Tyler Winklevoss to empower the individual through crypto.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we want to help you buy, sell, and store your bitcoin and cryptocurrency. Crypto is not just a technology, it's a movement.

The Department: Trust & Safety

Trust & Safety is a team dedicated to protecting Gemini’s users and its platform from fraudulent and abusive activity while ensuring a seamless customer journey. We are a diverse group of technology and operational professionals who develop new approaches to solving classic problems using cutting edge tools and processes.

The Role: Regional Lead, Trust & Safety
Gemini’s Trust & Safety team is looking for a regional lead to help facilitate its rapid expansion in the European market. In this role, you will be responsible for leading the ongoing management of fraud and customer risk on Gemini’s suite of products in the EMEA region. You will play a major part in building and setting the direction of a high-performing team.

Responsibilities:

• Monitor financial & operational KPIs related to fraud and customer risk within the European market
• Undertake fraud investigation reviews and draft suspicious activity reports, when required
• Liaise with regulators, banking partners and other crypto asset market participants to collaborate on mitigating fraud risk
• Keep up to date with prevalent vectors of fraud in the UK and Europe, identify risk trends of concern and come up with mitigation strategies and product improvements
• Periodically review and iterate on the existing suite of controls and checks
• Provide thought leadership to first line operations teams, i.e. customer support agents and fraud investigators
• Provide periodic updates to senior management on metrics and risks
• Work closely with Compliance, Operations, Product & Engineering teams to guide the development and iterative improvement of the fraud prevention and risk management infrastructure

Qualifications:

• BA/BSc in relevant field or commensurate years of experience
• 5+ years of experience in a Risk, Trust and Safety, Fraud Prevention team, preferably at a cryptocurrency exchange, fintech or financial institution
• A deep understanding of the prevalent types of financial and online fraud, including scams, carding, first party fraud, account takeovers etc.
• Strong knowledge of fraud detection technologies, risk management tools and vendor landscape
• Strong team player, ability to work with interdisciplinary teams
• A healthy balance of empathy and skepticism, and the ability to question one’s own assumptions
• Ability to think on the feet and maintain composure in difficult and complex situations
• Roll-up-the-sleeves, no-task-is-too-small-attitude; willingness to do what’s necessary to ensure the safety of our customers

Preferred Qualifications

• Working knowledge of scripting & querying languages (e.g., Python, SQL)
• Working knowledge of digital assets and cryptocurrencies

It Pays to Work Here

We take a holistic approach to compensation at Gemini, which includes:

• Competitive Compensation and Profit-Sharing Equity
• Flexible vacation policy
• Retirement Plan Matching
• Generous Parental leave
• Comprehensive health plans
• Training and professional development

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace and affirmative action employer. If you have a specific need that requires accommodation, please let a member of the People Team know.

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