Coinbase is hiring a Web3 Senior IT Service Desk Engineer
Compensation: $72k - $100k estimated
Location: Dublin, Ireland
We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 89 million accounts in more than 100 countries.
Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
The IT Operations team comprises Global Service Desk (GSD) (you!), Endpoint Management, Identity and Access Management, Global Office Expansion, Infrastructure, and A/V. GSD works closely with each team on various projects and is the main source of support for the company. We have a growing team with a presence across the globe.
What you’ll be doing (ie. job duties):
- Provide amazing day to day support across our hardware and software platforms, for incredibly seasoned to novice level users and everything in between.
- Support Coinbase’s SaaS tools, compliance practices, and provide support for our collaboration hardware in our conference rooms and event spaces.
- Learn, document, and support new applications and IT procedures, always keeping a keen eye on opportunities to refine and increase efficiency.
- Review and create detailed and impactful technical documentation for use as self help guides, or as part of a technical knowledge base repository.
- Participate in IT Operations scrum teams to deliver projects that continually enhance and scale our service capabilities globally.
- Act as point of contact on technical matters for local product and operations teams, as well as all other stakeholders.
- Partner with IT Procurement to help coordinate with local vendors, and to ensure efficient logistics and supply chain processes.
What we look for in you (ie. job requirements):
- Technical experience and expertise on OS X, iOS, Chrome OS, and Android operating systems
- Experience managing, troubleshooting and escalating incidents and requests through an IT ticketing system such as Jira Service Desk or equivalent.
- Networking knowledge, including the understanding of key concepts and equipment, and the ability to troubleshoot events or incidents.
- Administration experience with Google Workspace, Atlassian products, Okta, Jamf, or Slack.
- Demonstrable troubleshooting ability including log analysis and interpretation, and the ability to work towards establishing the root cause of a technical incident.
- Excellent communication and time management skills
- Experience providing support in a remote-first environment (preferably without remote access support software)
- Experience working in an agile focused project delivery environment.
- Project management experience via prior exposure to hands-on project work.
- Solid knowledge of scripting and automation techniques with experience writing or testing scripts in a managed environment.
Please note that for employees based in the US, Philippines, Canada or Singapore, if your role requires you to be present in a Coinbase office or if you choose to be physically present in a Coinbase office or sponsored location, participate in any in-person gathering (including offsites) or engage in business travel sponsored by Coinbase, you will be required to be fully vaccinated (as defined by applicable law). If you receive an offer, you will receive additional information about the grounds and process for an exemption.
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
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