Ripple is hiring a

Web3 Senior IT Support Specialist

Here at Ripple, IT is responsible for enabling employees to innovate and operate at their peak potential. As such, we are looking for an outstanding individual to join our team as an IT Senior Support Specialist based out of our New York office. This role would be responsible for IT operations in New York and supporting Ripple employees worldwide. In-person support is required for this role.

WHAT YOU’LL DO:

• Provide front-line IT support to employees via walk-ups, tickets, and chats
• Monitor, troubleshoot, and repair IT hardware and software
• Develop policies and procedures to enable scale
• Handle inventory of IT-owned and managed assets 
• Facilitate and support IT new hire orientation 
• Operate and support AV systems and events as needed
• Be a technical resource and advisor to Ripple employees
• Create and maintain IT runbooks and end-user documentation
• Support IT projects and dependencies

WHAT WE’RE LOOKING FOR:

• Experience providing IT support in a global corporate environment
• Previous expertise supporting macOS and Windows at scale
• Experience supporting Android and iOS with MDM in a corporate environment
• Previous SaaS administration experience (ex: Google Workspaces, Slack, Okta) 
• Previous troubleshooting experience across a multitude of systems
• Has a solid understanding of Security standard methodologies at scale
• Demonstrated experience mentoring others
• Self-starter and able to work independently
• Possess excellent communication skills

BONUS SKILLS:

• Formal certifications or education credentials
• JIRA or similar experience
• Strong affinity for metrics
• Knowledge of AV systems and technologies
• Background managing Chrome OS
• Previous experience delivering automation
• Familiarity with scripting languages

For positions that will be based in NYC, the annual salary range for this position is $ 110,124 - $137,655. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position.