dYdX is hiring a

Web3 Technical Support Associate

At dYdX Trading, you will have an opportunity to build state-of-the-art decentralized technology that will redefine global financial markets. By joining us at this early stage you will make fundamental decisions that will shape the course of dYdX.

ABOUT dYdX

• We’ve built the world’s leading decentralized exchange for advanced trading of crypto assets
• dYdX is founded by an ex-Coinbase, ex-Uber engineer, with a Princeton CS background. Our team has previous experience at Google, Bloomberg, Amazon, Facebook, Lyft, NerdWallet and other top companies
• We're a world-class team with top backers and advisors, including Andreessen Horowitz, Polychain Capital, Three Arrows Capital, Paradigm, DeFiance Capital, Brian Armstrong, Fred Ehrsam, Naval Ravikant, Elad Gil and more

RESPONSIBILITIES:

• Develop a deep understanding of the dYdX API and triage partner questions and asks knowledgeably and comprehensively as the first line of support
• Understand the trading workflows and technical needs of the market makers and institutional trading firms active on dYdX
• Escalate issues that need back-end engineering support (while minimizing escalations)
• Provide ongoing summary reports summarizing issues, escalations, and status for each institutional firm
• Look for opportunities to support the back-end team and proactively carve out ownership of customer-facing items

REQUIREMENTS:

• Minimum 1-3 years experience working in an entry engineering role and/or highly technical support role for an API-driven product
• Required 1+ year of experience doing highly technical customer support for an API-driven product
• Ability to understand and deeply explain technical concepts, API documentation, and libraries (Python, websocket, and C++ in particular)
• A “get it done” attitude and ownership mentality – bias toward action, great collaboration and master disambiguation – constantly pushing toward clarity and delivery
• Execution and detail oriented with the humility, drive, and scrappiness to get things done
• Communicate effectively and in a structured manner across all mediums
• Project management, time management, and ability to multitask
• Desire and passion to go deep in crypto and DeFi (if no prior experience)

NICE TO HAVES:

• SQL experience

** Singapore is our preferred location for this job; remote is also okay

Apply Now: