Polygon Jobs at Chainstack

At Chainstack we are building the most reliable Web3 infrastructure for the next generation of web applications—open, trustless, and robust.

Thousands of innovators in DeFi, NFT, gaming, analytics, and other verticals are empowered by scalable distributed Chainstack APIs. We process billions of requests on a daily basis and provide unified, user-friendly access for developers to all prominent Web3 protocols—from Ethereum and Polygon to Solana.

We are seeking an experienced and dynamic Customer Support Director to join our fast-growing startup. Our mission is to connect developers with the infrastructure they need to build the next generation of decentralized applications.

As the Customer Support Director, you will be responsible for leading a team of customer support representatives and ensuring that our customers receive prompt, effective support for our products and services. You will work closely with the sales and product teams to identify and address customer needs and drive customer satisfaction and retention.

In this role, you will need to be a strong leader with a customer-focused mindset. You should have a track record of successfully managing customer support operations in a fast-paced environment. Excellent communication and interpersonal skills are a must.

Responsibilities:

• Lead a team of customer support representatives and ensure that they are meeting or exceeding customer support targets
• Work closely with the sales and product teams to identify and address customer needs
• Develop and implement strategies for driving customer satisfaction and retention
• Manage customer support operations, including the development of processes and procedures
• Monitor customer feedback and identify trends and opportunities for improvement
• Provide regular reports and analysis on customer support metrics and trends
• Identify and implement new technologies and tools to improve the efficiency and effectiveness of the customer support team

Qualifications:

• Bachelor's degree in a relevant field
• 5+ years of experience in customer support or customer success
• 2+ years of experience leading and managing a team
• Strong communication and interpersonal skills
• Demonstrated ability to drive customer satisfaction and retention
• Experience working in a fast-paced environment
• Proficiency with customer relationship management (CRM) tools and data analysis tools

We Offer:

• Salary in USD
• Stock options
• Bleeding edge tech stack
• Lack of bureaucracy
• Flexible schedule
• Global fast-growing market
• Multinational team